18
The Bank Program
SERVICE PROCEDURES
The procedure below is for Bank Program customers only; all other
customers should follow standard service procedures.
Film back only: If the film back is faulty, call Customer Service to
arrange “ship first”.
Camera: If the camera is faulty, arrange a “ship first” through CSIS.
Atlanta will send a replacement unit directly to the customer.
Instruct the customer to pack the defective camera in the “new”
camera box and hold it for UPS pickup.
Industrial Repair will ship next day on calls received prior to 2:00
P.M.. Central time.
Dropped/abused cameras: If determined by Customer Service that
the damage resulted from the camera being dropped or abused,
the customer will be charged for the repair. Atlanta will contact the
customer concerning the charge; it need not be discussed during
the first contact.
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