your complete satisfaction.
If
your concern has not been
resolved to your satisfaction, take the following steps:
STEP
ONE
--
Discuss
your
concern with a member
of dealer management. Normally, concerns can be quickly
resolved at that level.
If
the matter has already been
reviewed
with
the
Sales, Service, or Parts Manager, contact
the owner of the dealership or the General Manager.
STEP
TWO
--
If
after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact the Pontiac Customer Assistance Center by
calling 1-800-PM-CARES. In Canada, contact
GM
of Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
For help outside
of
the United States and Canada, call
the following numbers as appropriate:
In
Mexico: (525) 625-3256
In
Puerto Rico: 1-800-496-9992 (English) or
0
In
the'U.S. Virgin Islands: 1-800-496-9994
0
In
the Dominican Republic: 1-800-751-4135
(English) or 1-800-751-4136 (Spanish)
1-800-496-9993 (Spanish)
In
the Bahamas: 1-800-389-0009
In
Bermuda, Barbados, Antigua and the British
0
In all other Caribbean countries: 1-809-763- 13
15
In
other overseas locations, call
GM
North American
Virgin Islands: 1-800-534-0122
Export Sales in Canada at 1-905-644-41 12
For prompt assistance, please have the following
information available to give the Customer Assistance
Representative:
0
0
0
0
0
Your name., address, home and business telephone
numbers
Vehicle Identification Number (This is available
from
the vehicle registration
or
title,
or
the
plate
at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature
of
concern
8-3
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