Frequently Asked Questions (FAQ)
15. The watch doesn’t display the correct nickname, date & time because it ran out of battery.
What should I do?
Please charge your Smart Buddy watch first before syncing it via the “Watch” section on the Smart Buddy
app. You may follow the guides here to sync your Smart Buddy Watch. If it still fails, you may have a faulty
Smart Buddy watch.
16. The watch goes on standby mode (i.e., watch screen turns dark) after 10 seconds. Will the date and time be
updated?
Yes, the date and time will continue to be updated. Only when the watch is turned off, will the date and time
stop updating and your child will have to set the date and time again when the watch is turned back on.
17. If I see “GOODBYE” on the watch face, is it still on standby mode?
No, this indicates that the watch has been turned off. When the watch is first turned on, you will see “HELLO”
and it will go into standby mode after 10 seconds (i.e., watch screen turns dark).
18. Why is my Smart Buddy watch always blinking green light when not worn?
This is because heart rate monitoring is enabled on the Smart Buddy mobile app for child’s watch. If you
would like to turn off the blinking green light, you can either disable the heart rate monitoring entirely on the
app or set a time period when heart rate monitoring will be enabled.
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