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TROUBLESHOOTING
Troubleshooting Guide, continued...
Problem: The rollers suddenly stopped in the middle of a session.
Possible Cause & Solution:
• The chair may have lost power. Turn off the main power switch, unplug from the wall, then reinsert
the power cord into the wall outlet and turn on the main power switch.
• Ensure the massage session didn’t complete its cycle by using the remote to select a new massage
session, programmed, or manual massage button on the remote.
• Sometimes when there is too much pressure on the rollers, they can stop moving temporarily.
To test this, slightly lift your body or slightly raise the reclining seat back.
Problem: The backrest or leg rest will not go down entirely.
Possible Cause & Solution:
• Ensure there are not any objects blocking its path.
Problem: The acupressure point detection is not working properly.
Possible Cause & Solution:
• Try sitting further back in the chair so that your head rests firmly on the headrest. You can also
adjust the shoulder position with the Roller buttons immediately after the acupressure point
detection is complete.
Problem: The power cord or plug is abnormally hot.
Possible Cause & Solution:
• Stop using the chair immediately. Turn off the main power switch and remove the power plug from
the wall outlet. Call Positive Posture for service.
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