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WARRANTY & AFTER SALES SERVICE
Warranty
For warranty information please visit our website at www.positiveposture.com/pages/warranty-support.
We recommend that you print this information at the time of purchase and keep it with your Owner’s Manual.
Service & Repairs
Before calling for repairs or service, review the Troubleshooting Guide on page 32 to see if the problem can
be easily resolved. If the problem persists, contact Positive Posture for assistance at 720-616-5000 or
service@positiveposture.com. Please have the following information ready:
• Your name, address, and telephone number
• Model Number (see the specification field on the front cover of this Owner’s Manual
or review the sticker affixed the back left of the base of your chair)
• Serial Number (see the sticker affixed to the back left of the base of your chair)
• Purchase date
• Malfunction condition (give as much detail as possible)
• Copy of original receipt
Note: We will stock service parts (except fabric) for this massage chair for a minimum of five (5) years after
terminating production of the model. The service parts are those necessary to maintain the function of the chair.
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