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Customer Service: support@potane.com 18
Troubleshooting (cont.)
Problem Solution
Nothing happens
when Latch is
closed and Button
is pressed
Cannot insert bag
into machine
Air was removed
from the bag, but
now air has re-
entered
Bag melts
If you need further
assistance:
•Make sure unit is plugged in.
•Make sure wall outlet is functional.
•Open Latch, make sure lid is all the way down, re-latch lid.
•Make sure there is enough bag material to reach center of drip tray.
Always allow three inches (7.62 mm) extra space to allow the bag to
seal tightly around food contents.
•Gently stretch bag flat while inserting. Insert bag CURL DOWN
into Vacuum Channel.
•Examine the seal. A wrinkle along the seal may cause air to re-enter
the bag. To prevent wrinkles in the seal, gently stretch bag flat while
inserting bag into Vacuum Channel.
•Sometimes moisture or food material (such as juices, grease, crumbs,
powders, etc.) along seal prevents bag from sealing properly. Cut
bag open, wipe top inside of bag and reseal.
•Sharp food items may have punctured bag. Use a new bag if there is
a hole. Cover sharp food items with a soft cushioning material, such
as a paper towel, and reseal.
•Fermentation or the release of natural gases from inside the foods
may have occurred. When this happens, food may have begun to
spoil and should be discarded.
•Sealing Strip may have become too hot. Always wait at least 20
seconds for appliance to cool down before you vacuum seal
another item.
•Better use POTANE® brand bags. Our POTANE® Bags and Rolls
are specially designed for POTANE® units.
•Email Consumer Services at support@potane.com.
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