PRODUCT WARRANTY
Power-Tronics, Inc., assumes no liability for damages due to incorrect voltage or other voltage
related damages resulting from either output of the generator or input to the generator exciter system.
These problems should be protected with external devices provided by the customer such as fuses,
surge suppressors, over/under voltage and frequency controls.
Power-Tronics, Inc., warranties only parts and workmanship of this product for a period of 3
years from the original date of purchase from Power-Tronics, Inc. Under warranty, Power-
Tronics, Inc. will, at its discretion, replace, exchange or repair the defective product without labor or
parts cost to the customer. Remaining warranty of the original product will be transferred to the
replaced or repaired product. To obtain warranty, a copy of the original Installation Warranty Form
must be sent in with the defective product, which clearly shows the purchase date and serial number
of the defective part. A repair request form must be sent in with the product before repairs will begin.
You can obtain this form by contacting Power-Tronics, Inc.
Send repairs to: Power-Tronics, Inc., 2802 Cobbler Ln., Kerrville Texas USA 78028.
Send in repairs only by UPS or FedEx. USPS will NOT deliver to our facility!
Any one of the following conditions will void the warranty:
v Overheating of the power supply resistor(s) on the printed circuit card.
v Overheating of the SCR or freewheeling diode.
v Physical damage to the printed circuit card, housing or components.
v Unauthorized repair or alteration of printed circuit card.
v Installation by anyone other than a qualified professional generator service technician.
v Conductive or corrosive contamination of the circuit card.
v Removal of our company identification from the product.
v Removal of any conformal coating of the printed circuit card or components.
v Overheating of foil on the printed circuit card.
v Inappropriate or infeasible application.
v Use with any external device other than manufactured by Power-Tronics, Inc.
v Failure to fill out the attached warranty card during installation
No other warranty is expressed or implied.
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