Rev 8/2014
PrecisionTemp, Inc • 11 Sunnybrook Drive • Cincinnati, Ohio, 45237 • 1-800-934-9690 •
fax 513-641-0733 6
PrecisionTemp Warranty Procedure
The following procedure must be followed to implement the PrecisionTemp
“Manufacturer’s Limited Warranty”. Please refer to the “Manufacturer’s Limited
Warranty” for full terms.
To Make a Warranty Claim
1) Contact PrecisionTemp prior to going to the service site. When the technician arrives
at the service location, he must call PrecisionTemp @ 513-641-4446 or 800-934-9690.
NO work should be performed prior to calling PrecisionTemp for a work
authorization number. This work will be considered unbillable time and could void
the warranty.
If it is known in advance that warranty work must be performed on PrecisionTemp
equipment outside of PrecisionTemp’s normal business hours (9:00 AM – 5:00 PM
Eastern time), call one of the above numbers in advance for the phone number of a
PrecisionTemp technician to assist you after-hours.
2) If it is known in advance that a part is needed for the service, the service call must not
be made until part is on-site.
3) The equipment serial number, work authorization number and installation location
MUST be on all paper work..
4) Parts replaced under warranty must be returned to PrecisionTemp within 15
(fifteen) days of claim.
5) Hourly rate and travel expense must be approved in advance of work being performed.
Under no circumstances will PrecisionTemp pay overtime fees.
6) All warranty invoices must be accompanied by copies of the technician’s work sheet
detailing the service performed and hours worked.
7) Accessory components supplied but not installed by our factory carry a one-year
parts only warranty. Labor to replace these components is not included. The length of
the warranty on any replacement item will be the lesser of (90) days or unexpired portion
of the original Warranty.
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