22
Troubleshooting
Issue: Print colors are fading
Problem Solution
Ink is running out. Replace the ink cartridge. See instructions on
page 15.
Issue: The blue light is on, but no messages are printing
Problem Solution
Printing Mailbox is unable to
connect to the Presto Service.
Ensure that the phone cord is rmly
connected.
Your phone connects through
a PBX system (you dial a 7, 8,
or 9 to reach an outside line).
Be patient. It sometimes takes a few hours
for the Printing Mailbox to call into the Presto
Service for the rst time when a PBX system
is present.
Senders are not on your
approved Presto Friends
list, or are emailing from a
different email address.
Ensure that your Presto Friends list includes
everyone who you would like to receive email
from, and all addresses from which they might
be sending email.
Your Presto Service account
has not been set up.
Visit www.presto.com to sign up, or call
1(800)919-3199 to activate.
No one has sent you
any mail.
Ask someone whom you have received
Presto Mail from before to send you a test
email. Then wait until 30 minutes after the
next scheduled dial-in time to check for mail.
If nothing prints, and you have reviewed
the above solutions, call Presto Service at
1(800)919-3199.
Tip: If you have a digital rather than analog phone line, you will need
to purchase a digital-to-analog telephone converter (available at
electronic specialty stores or online).
Tip: If you have a DSL phone line, you will need to use a line lter with
the Printing Mailbox (available from your DSL provider).
Tip: Take the Presto Printing Mailbox with you when you move! All
you need to do is plug it into the power and phone line at the new
location—no other setup is required.
What Should I Do...
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