Prime-Line 5420 User Manual

IP Office 5420 Quick Reference Guide
Programmable Buttons
The programmable buttons enable you to access a range of IP Office system features. Some of these
features are available by default, others can only be programmed by your system administrator. Contact
your system administrator for more information.
Admin and Admin1 are two functions that enable you to program the most frequently used functions
against other feature keys. The programmable features that are available via Admin and Admin1 are:
Admin Name Description Admin Name Description
Acct Account Code Entry Park Call Park to Other Extension
AD Abbreviated Dial Prog Abbreviate Dial Program
Admin Self-Administer SAC Send All Calls
AutCB Automatic Callback Spres AD Suppress
CFrwd Call Forwarding All Timer Timer
CPark Call Park TmDay Time of Day
CPkUp Call Pickup Admin1 Name Description
Dir Directory Park Park
DPkUp Directed Call Pickup <User> User
GrpPg Group Paging <Group> Group
HfAns Internal Auto-Answer Flash Hook Flash
HGNS+ Set Hunt Group Night Service <Number> Dial Preset Number
Default Feature Codes
You can access a variety of system features by dialling short codes. The following table shows the default
feature codes. For a full list of your phone’s default feature codes, see the IP Office 5420 User Guide.
Replace N, where shown, with an appropriate number. For example, *07*N#, where N is the extension to
which you want your calls forwarded to, when you have forwarding switched on.
Short Code Description Short Code Description
*00 Cancel All Forwarding *30 Call Pick Up Any
*01 Forward Unconditional On *31 Call Pick Up Group
*02 Forward Unconditional Off *32*N# Call Pick Up Extension
*03 Forward On Busy On *33*N# Call Queue
*04 Forward On Busy Off *34 Hold Music
*05 Forward On No Answer On *35*N# Extn Login
*06 Forward On No Answer Off *36 Extn Logout
*07*N# Forward to Number *37*N# Park Call
*08 Do Not Disturb On *38*N# Ride Call
*09 Do Not Disturb Off *39 Relay On
*10*N# Do Not Disturb Exception Add *40 Relay Off
*11*N# Do Not Disturb Exception Delete *41 Relay Pulse
*12*N# Follow Me Here *45*N# Call Steal
*13*N# Follow Me Here Cancel *46 Call Steal
*14*N# Follow Me To *47 Conference Add
*17 Voicemail Collect *48 Voicemail Ringback On
*18 Voicemail On *49 Voicemail Ringback Off
*19 Voicemail Off *50 Forward Hunt Group Calls On
*20*N# Set Hunt Group Night Service *51 Forward Hunt Group Calls Off
*21*N# Clear Hunt Group Night Service *53*N# Call Pickup Members
*29 Toggle Calls *57*N# Forward On Busy Number
Further information about Avaya IP Office is available
http://www.avaya.com/ipoffice/knowledgebase.
Reference: 15-601127
Issue 1 (1 June 2006)
IP Office 5420
This guide covers the basic functionality of your IP Office 5420 phone.
For more information on your phone settings and features, see the
The diagram below shows the main phone features:
1
Feature Buttons/Display
9
Drop
2
Message Waiting Lamp
10
Redial
3
Page Left/Right
11
Dialling Pad
4
Softkey
12
Volume Controls
5
Messages
13
Mute
6
Hold
14
Headset
7
Transfer
15
Speaker
8
Conference
16
Exit
Your One Partner for
Voice, Data & Everything
in Between
(800) 428-8126
Prime Line Communications
110 Connector Park Court
Piedmont, SC 29673

Prime-Line 5420 Specifications

General

Brand	Prime-Line
Model	5420
Category	IP Phone
Language	English

Summary

Programmable Buttons Overview

Admin and Admin1 Features

Lists programmable features accessible via Admin and Admin1 functions like Account Code Entry and Call Park.

Phone Features and Controls

Feature Buttons and Display

Describes the primary feature buttons and display elements of the IP Office 5420 phone.

Message Waiting Lamp and Redial

Details the function of the message waiting lamp and the redial button.

Softkeys and Volume Controls

Explains the usage of softkeys for accessing features and adjusting volume.

Hold, Transfer, and Conference Functions

Covers the essential call handling functions: Hold, Transfer, and Conference.

Speaker, Mute, and Exit Functions

Details the speakerphone, mute function, and the exit button for ending calls.

Default Feature Codes

Call Forwarding Feature Codes

Lists default short codes for managing call forwarding features like unconditional and busy forwarding.

Call Pickup and Queue Codes

Provides default short codes for various call pickup methods and call queue access.

Do Not Disturb and Voicemail Codes

Details short codes for enabling/disabling Do Not Disturb and accessing voicemail.

Basic Call Handling Procedures

Answering and Making Calls

Instructions on how to answer incoming calls and initiate outgoing calls.

Accessing Voicemail

Guide on how to retrieve voicemail messages from the IP Office phone.

Hold and Transferring Calls

Procedures for placing calls on hold and transferring calls to other extensions.

Conference Call Setup

Steps for adding participants to a conference call.

Speakerphone and Mute Usage

Instructions on using the speakerphone and the mute function during calls.

Do Not Disturb Functionality

How to enable and disable the Do Not Disturb feature.

Redial and Speed Dial Management

Details on redialing numbers and adding/managing speed dial entries.

Diverting and Forwarding Calls

Explains how to divert and forward calls to different extensions or numbers.