Prime-Line 5420 - User Manual

IP Office 5420 Quick Reference Guide
Programmable Buttons
The programmable buttons enable you to access a range of IP Office system features. Some of these
features are available by default, others can only be programmed by your system administrator. Contact
your system administrator for more information.
Admin and Admin1 are two functions that enable you to program the most frequently used functions
against other feature keys. The programmable features that are available via Admin and Admin1 are:
Admin Name Description Admin Name Description
Acct Account Code Entry Park Call Park to Other Extension
AD Abbreviated Dial Prog Abbreviate Dial Program
Admin Self-Administer SAC Send All Calls
AutCB Automatic Callback Spres AD Suppress
CFrwd Call Forwarding All Timer Timer
CPark Call Park TmDay Time of Day
CPkUp Call Pickup Admin1 Name Description
Dir Directory Park Park
DPkUp Directed Call Pickup <User> User
GrpPg Group Paging <Group> Group
HfAns Internal Auto-Answer Flash Hook Flash
HGNS+ Set Hunt Group Night Service <Number> Dial Preset Number
Default Feature Codes
You can access a variety of system features by dialling short codes. The following table shows the default
feature codes. For a full list of your phone’s default feature codes, see the IP Office 5420 User Guide.
Replace N, where shown, with an appropriate number. For example, *07*N#, where N is the extension to
which you want your calls forwarded to, when you have forwarding switched on.
Short Code Description Short Code Description
*00 Cancel All Forwarding *30 Call Pick Up Any
*01 Forward Unconditional On *31 Call Pick Up Group
*02 Forward Unconditional Off *32*N# Call Pick Up Extension
*03 Forward On Busy On *33*N# Call Queue
*04 Forward On Busy Off *34 Hold Music
*05 Forward On No Answer On *35*N# Extn Login
*06 Forward On No Answer Off *36 Extn Logout
*07*N# Forward to Number *37*N# Park Call
*08 Do Not Disturb On *38*N# Ride Call
*09 Do Not Disturb Off *39 Relay On
*10*N# Do Not Disturb Exception Add *40 Relay Off
*11*N# Do Not Disturb Exception Delete *41 Relay Pulse
*12*N# Follow Me Here *45*N# Call Steal
*13*N# Follow Me Here Cancel *46 Call Steal
*14*N# Follow Me To *47 Conference Add
*17 Voicemail Collect *48 Voicemail Ringback On
*18 Voicemail On *49 Voicemail Ringback Off
*19 Voicemail Off *50 Forward Hunt Group Calls On
*20*N# Set Hunt Group Night Service *51 Forward Hunt Group Calls Off
*21*N# Clear Hunt Group Night Service *53*N# Call Pickup Members
*29 Toggle Calls *57*N# Forward On Busy Number
Further information about Avaya IP Office is available
http://www.avaya.com/ipoffice/knowledgebase.
Reference: 15-601127
Issue 1 (1 June 2006)
IP Office 5420
This guide covers the basic functionality of your IP Office 5420 phone.
For more information on your phone settings and features, see the
The diagram below shows the main phone features:
1
Feature Buttons/Display
9
Drop
2
Message Waiting Lamp
10
Redial
3
Page Left/Right
11
Dialling Pad
4
Softkey
12
Volume Controls
5
Messages
13
Mute
6
Hold
14
Headset
7
Transfer
15
Speaker
8
Conference
16
Exit
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Voice, Data & Everything
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(800) 428-8126
Prime Line Communications
110 Connector Park Court
Piedmont, SC 29673

Summary

Programmable Buttons Overview

Admin and Admin1 Features

Lists programmable features accessible via Admin and Admin1 functions like Account Code Entry and Call Park.

Phone Features and Controls

Feature Buttons and Display

Describes the primary feature buttons and display elements of the IP Office 5420 phone.

Message Waiting Lamp and Redial

Details the function of the message waiting lamp and the redial button.

Softkeys and Volume Controls

Explains the usage of softkeys for accessing features and adjusting volume.

Hold, Transfer, and Conference Functions

Covers the essential call handling functions: Hold, Transfer, and Conference.

Speaker, Mute, and Exit Functions

Details the speakerphone, mute function, and the exit button for ending calls.

Default Feature Codes

Call Forwarding Feature Codes

Lists default short codes for managing call forwarding features like unconditional and busy forwarding.

Call Pickup and Queue Codes

Provides default short codes for various call pickup methods and call queue access.

Do Not Disturb and Voicemail Codes

Details short codes for enabling/disabling Do Not Disturb and accessing voicemail.

Basic Call Handling Procedures

Answering and Making Calls

Instructions on how to answer incoming calls and initiate outgoing calls.

Accessing Voicemail

Guide on how to retrieve voicemail messages from the IP Office phone.

Hold and Transferring Calls

Procedures for placing calls on hold and transferring calls to other extensions.

Conference Call Setup

Steps for adding participants to a conference call.

Speakerphone and Mute Usage

Instructions on using the speakerphone and the mute function during calls.

Do Not Disturb Functionality

How to enable and disable the Do Not Disturb feature.

Redial and Speed Dial Management

Details on redialing numbers and adding/managing speed dial entries.

Diverting and Forwarding Calls

Explains how to divert and forward calls to different extensions or numbers.

Overview

1. Function Description
2. Important Technical Specifications
3. Usage Features
4. Maintenance Features

The provided manual describes the Avaya IP Office 5420, a digital desk phone designed for business communication. This device integrates various telephony features, including call handling, voicemail access, conferencing, and call forwarding, all accessible through a combination of programmable buttons, a dial pad, and short codes.

Function Description:

The Avaya IP Office 5420 serves as a primary communication endpoint within an IP Office system. It allows users to make and receive calls, manage multiple calls simultaneously, and interact with various system features. The phone supports both handset and speakerphone operation, offering flexibility in how calls are handled. Key functions include:

• Call Handling: Making and receiving calls, placing calls on hold, transferring calls to other extensions, and dropping calls.
• Voicemail Access: Retrieving voicemail messages through a dedicated short code.
• Conferencing: Initiating and managing multi-party conference calls, allowing users to add multiple participants from both active and held calls.
• Call Forwarding and Diversion: Setting up various call forwarding options (unconditional, on busy, on no answer) to specific numbers or extensions, and diverting calls to other extensions.
• Speed Dialing: Storing and quickly dialing frequently used numbers or short codes.
• Redial: Accessing and redialing previously dialed numbers, with the option to select from a list of recent calls.
• Mute Functionality: Temporarily silencing the microphone during a call to prevent the other party from hearing.
• Do Not Disturb (DND): Activating a DND mode to prevent incoming calls from ringing the phone, with exceptions for specific numbers.
• Programmable Buttons: Customizing buttons to access frequently used features or speed dials, enhancing user efficiency.
• Hunt Group Integration: Features for setting and clearing Hunt Group Night Service, and forwarding Hunt Group calls.
• Call Pickup: Picking up calls ringing at other extensions or within a group.
• Account Code Entry: Entering account codes for call tracking and billing purposes.
• Abbreviated Dialing: Using short codes for frequently dialed numbers.
• Self-Administration: Limited self-administration capabilities for certain features.
• Automatic Callback: Initiating a callback when a busy line becomes free.
• Call Park: Parking a call to be retrieved from any other extension.
• Directory Access: Accessing a system directory.
• Group Paging: Paging a group of extensions.
• Internal Auto-Answer: Automatically answering internal calls.
• Hook Flash: Performing a hook flash function.
• Extension Login/Logout: Logging in and out of an extension, useful in hot-desking environments.
• Hold Music: Placing callers on hold with music.
• Call Queue: Managing calls in a queue.
• Relay Control: Functions for controlling external relays.
• Call Steal: Taking an active call from another extension.
• Voicemail Ringback: Receiving a ringback notification for new voicemails.
• Toggle Calls: Switching between active calls.

Important Technical Specifications:

While the manual doesn't explicitly list detailed technical specifications like power consumption, dimensions, or specific network protocols, it implies the following:

• Digital Phone: The "IP Office 5420" designation and the presence of a dial pad and feature buttons suggest it's a digital phone designed to work with Avaya's IP Office communication systems.
• Display: The phone features a display, indicated by references to "displaying" information, "icons," and "cursors" for speed dial entry.
• Physical Buttons: It has a comprehensive set of physical buttons, including a dial pad, feature buttons, softkeys, volume controls, and dedicated buttons for functions like Hold, Transfer, Conference, Mute, Messages, Headset, Speaker, and Exit.
• Connectivity: Implied connectivity to an Avaya IP Office system, likely via a digital extension port.
• Audio Output: Supports both handset and speakerphone audio output.
• Message Waiting Indicator: A dedicated lamp to indicate waiting messages.

Usage Features:

The Avaya IP Office 5420 is designed for user-friendly operation with a combination of intuitive button presses and short codes:

• Programmable Buttons: Users can customize up to 16 programmable buttons (labeled 1-16 on the device diagram) to quickly access frequently used features or speed dials. The manual provides a list of "Admin" and "Admin1" features that can be assigned to these buttons.
• Softkeys: Four context-sensitive softkeys (labeled 4) adapt their function based on the phone's current state, offering dynamic options.
• Navigation: Page Left/Right buttons (labeled 3) are used for navigating menus or lists on the display.
• Volume Controls: Dedicated buttons (labeled 12) for adjusting the volume of the speaker, handset, or ringer.
• Dedicated Function Buttons: Specific buttons for common tasks like Hold (6), Transfer (7), Conference (8), Mute (13), Messages (5), Headset (14), Speaker (15), and Exit (16).
• Dialing Pad: A standard 12-key dial pad (labeled 11) for entering numbers and short codes.
• Short Codes: A comprehensive list of default short codes (e.g., *00 for Cancel All Forwarding, 17 for Voicemail Collect) allows users to activate various system features by dialing specific number sequences. These codes often involve an asterisk () followed by numbers and sometimes a pound sign (#) or an extension number (N).
• Visual Indicators: The Message Waiting Lamp (labeled 2) provides a clear visual alert for new messages. The display also shows icons and text to indicate call status (e.g., "on hold" icon, "N" for Do Not Disturb, "D" for Forward Unconditional On).
• Speed Dial Management: Users can add, edit, and use speed dials for both phone numbers and short codes, making frequent calls or feature activations more efficient.
• Redial Options: The redial function allows users to select from the last 6 dialed numbers or the very last number, providing flexibility.
• Conference Management: The conference feature is designed to be straightforward, allowing users to add parties from active calls or held calls with clear steps.
• Call Transfer Options: Users can perform both announced and unannounced call transfers.

Maintenance Features:

The manual does not detail specific maintenance features for the physical device itself (e.g., cleaning instructions, firmware updates). However, it highlights features that contribute to the system's overall manageability and user control:

• Self-Administer (Admin): The "Admin" programmable button allows users to perform limited self-administration tasks, reducing the need for administrator intervention for minor changes.
• *Extension Login/Logout (35N# / 36): These short codes enable users to log in and out of extensions, which is crucial for hot-desking environments or shared workspaces, ensuring that calls are routed correctly to the active user.
• Hunt Group Night Service (20N# / 21N#): Users can set and clear Hunt Group Night Service, allowing for flexible call routing outside of regular business hours without requiring administrator intervention.
• Call Forwarding/Diversion Control: Users have direct control over their call forwarding and diversion settings via short codes, empowering them to manage their call flow independently.
• Do Not Disturb Management: Users can activate and deactivate Do Not Disturb mode, and even add exceptions, giving them control over their availability.

In summary, the Avaya IP Office 5420 is a robust digital desk phone designed to provide comprehensive communication capabilities within an Avaya IP Office environment. Its blend of programmable buttons, dedicated function keys, and extensive short code support aims to offer a flexible and efficient user experience for a wide range of business communication needs.

Prime-Line 5420 Specifications

General

Brand	Prime-Line
Model	5420
Category	IP Phone
Language	English