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Prince Castle 515-A Series - User Manual

Prince Castle 515-A Series
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PIE MERCHANDISER
PRINCE CASTLE MODEL NO. 515-A SERIES
TABLE OF CONTENTS
WARRANTY .................................................................................................................................................. Page 1
INTRODUCTION ........................................................................................................................................... Page 2
EQUIPMENT SET-UP AND CLOSE PROCEDURES ................................................................................. Page 3
TROUBLESHOOTING .................................................................................................................................. Page 3
PARTS IDENTIFICATION ........................................................................................................................... Page 10
EXPLODED VIEW ........................................................................................................................................ Page 12
ORDERING/SERVICE INFORMATION....................................................................................................... Page 13
NON-SCHEDULED MAINTENANCE ........................................................................................................... Page 13
WIRING INFORMATION.............................................................................................................................. Page 14
Place this chapter in the Small Equipment/
Miscellaneous Section of your Equipment
Manual.
MANUFACTURED
EXCLUSIVELY FOR
McDONALD’S
BY
PRINCE CASTLE INC.
CAROL STREAM, IL 60188 USA
PHONE 1-630-462-8800
TOLL FREE NUMBER
1-800-323-2930
FAX: 1-630-462-1460
WARRANTY
This product is warranted to be free from defects in material and/or workmanship for a period of two years from the
date of original installation not to exceed 30 months from date of shipment from out factory. Any component (with the
exception of light bulbs) which proves to be faulty during the warranty period will be replaced without cost to the
customer (at the option of Prince Castle Inc.) This warranty covers on-location service (i.e., trip charges and or
mileage) for failures within 30 days of original installation.
This warranty is subject to the following exceptions/conditions:
z Any use of Non-Genuine Prince Castle Spare Parts voids this warranty.
z All labor shall be performed during regular working hours. Overtime premium will not be covered.
z Damage caused by carelessness, neglect, and/or abuse (e.g., using wrong current, dropping, tampering
with or altering electrical componenets, or improper cleaning) is not covered.
z Equipment damaged in shipment, by fire, flood or an act of God.
Contact our Factory Authorized Regional Service Center, dealer or distributor to obtain warranty service.
This manual is for the exclusive use of licensees and employees of McDonald’s Systems, Inc.
1998 McDonald’s Corporation
All Rights Reserved
Printed in
The United States of America
Part No. 515-524
Printed in June
EM MISC 7
Printed on recycled paper
using a soya based ink product.

Questions and Answers

  • C
    Cheryl AndersonAug 11, 2025
    How to fix Prince Castle 515-A if fluorescent bulbs won't light?
    • S
      Sarah DavidsonAug 11, 2025
      If the fluorescent bulbs in your Prince Castle Merchandiser aren't lighting, there are several potential causes. First, ensure the unit is receiving power by checking the power supply. If power is available, the power switch itself may be faulty and need replacement. The bulbs could be burned out and require replacing. Additionally, the ballast or socket might be burned out, necessitating their replacement. Lastly, check for loose bulb connections and adjust the bulbs in their sockets to ensure a secure fit.
  • J
    Jacqueline FergusonAug 22, 2025
    What to do if Prince Castle 515-A surface temperature exceeds 180° F?
    • K
      Kimberly LopezAug 23, 2025
      If the surface temperature of your Prince Castle Merchandiser exceeds 180° F, it could be due to the unit being plugged into the wrong voltage source or one or more strip heaters overheating. Verify the voltage rating on the back of the merchandiser and check the voltage. Replace the heater(s) if necessary.
  • M
    michaelfergusonSep 1, 2025
    Why is my Prince Castle Pie Merchandiser not heating properly?
    • N
      Nicole SanchezSep 1, 2025
      If your Prince Castle Pie Merchandiser isn't heating or the surface temperature of the inner cabinet, lower sides, and back is below 150° F, the possible causes are: no power or a strip heater is inoperable. Check the power supply first. If the power supply is OK, replace the heater.

Prince Castle 515-A Series Specifications

General IconGeneral
BrandPrince Castle
Model515-A Series
CategoryMerchandiser
LanguageEnglish