PRODIS XD Series - User Manual

Questions and Answers

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Shannon GreenAug 12, 2025
How to fix a PRODIS Merchandiser that will not switch on?
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  rgoodwinAug 12, 2025
  If your PRODIS Merchandiser unit won't switch on, there are several potential causes. First, ensure the unit is properly connected to the mains electricity by checking that the power is on at the socket and the cable is correctly plugged in. Next, verify the machine is switched on by pressing the power on/off button. Also, inspect the fuse in the main 13 amp plug and the fuse or circuit breaker at the main distribution board. Check the power cable for any damage; if found, a qualified engineer should replace it. Finally, check for loose connections or a faulty controller, replacing them if necessary.
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Mariah PrinceAug 17, 2025
Why is my PRODIS Merchandiser refrigerator not getting cold enough?
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  william01Aug 17, 2025
  If your PRODIS Merchandiser refrigerator isn't getting cold enough, several factors could be responsible. A dirty condenser could be the culprit, so clean it as necessary. Inadequate airflow around the refrigerator can also cause this issue, so ensure a 100 mm ventilation gap is maintained around all sides. Check if the condenser or evaporator fan isn't working due to a loose connection, and replace if necessary. Lastly, high ambient temperatures can affect performance; wait until the ambient temperature drops below 32°C.
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Nicholas DouglasAug 23, 2025
What to do if the compressor is running but my PRODIS XD is not cooling?
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  andrea55Aug 23, 2025
  If the compressor in your PRODIS Merchandiser is running but the refrigerator isn't cooling, it could be due to a few reasons. There might be a refrigerant leak, so check for leaks and repair, then recharge the system as per the data plate. The set point could be too high, so verify and adjust the cabinet's set point if needed. A blockage in the system could also be the problem; clear any blockage, replace the filter drier, and recharge the system according to the data plate. Lastly, check for loose connections or a defective compressor wiring or a faulty controller, replacing components if necessary.
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Margaret NicholsonAug 29, 2025
Why is frost forming inside my PRODIS Merchandiser?
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  Megan CarterAug 29, 2025
  If frost is forming inside your PRODIS Merchandiser, there are several possible causes. High humidity (above 55%) can lead to frost, so lower the humidity of the environment. Frequent door openings can also contribute, so keep door openings to a minimum. If the door has been left open, initiate a manual defrost. Check the door gasket for damage or cracks, and replace it if necessary. Also, the defrost cycle might not be completing correctly, so check the controller parameters for defrost and adjust if needed.
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Peter ReedSep 4, 2025
How to reduce noise from my PRODIS XD Merchandiser?
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  John LoveSep 4, 2025
  If your PRODIS Merchandiser is making unusual noises, consider these potential causes. First, ensure the unit is installed on a level and suitable floor. Second, check that the cabinet isn't touching another cabinet or a wall, and that a 100 mm ventilation gap is maintained around all sides. Lastly, make sure no object is interfering with the evaporator fan by checking for correct product loading and ensuring nothing is in contact with the evaporator fan or fan guard.