How to troubleshoot a Prokonian SP2315-IR-PHRM that has no power?
If your Prokonian Heater isn't powering on and the logs and flame effect aren't glowing, first, ensure the unit is plugged into a standard 120-volt outlet. Then, verify that the power switch is in the “ON” position.
Why does the power cord of my Prokonian SP2315-IR-PHRM get warm?
It's normal for the power cord of a Prokonian Heater to get warm during operation because the appliance requires more current to operate. Check the connections of the appliance cord and the outlet to ensure the plug fits tightly. If the plug or outlet becomes HOT during use, stop using the heater and consult a qualified electrician to inspect the outlet.
What to do if all function keys are inactivated and the flame is flashing on my Prokonian Heater?
If all function keys on your Prokonian Heater are inactivated and the flame is flashing, the overheat protection device may have engaged. Unplug the unit and wait 5-10 minutes for the sensor to reset. Then, plug it back in and turn on the heater. If the problem continues, call customer service.
What to do if all function keys are inactivated and flame is lighted on but does not glow on my Prokonian Heater?
If all function keys on your Prokonian Heater are inactivated and the flame is lighted on but does not glow, the ambient temperature sensor may be broken or not working correctly. Unplug the unit and wait 5-10 minutes for the sensor to reset. Then, plug it back in and turn on the heater. If the problem continues, call customer service.
Why does the fan motor continue to blow after I power off my Prokonian Heater?
It is normal for the fan motor of your Prokonian Heater to continue blowing for an additional 20 seconds after the unit is powered off. This standard feature ensures that heat isn't trapped inside the unit.
Key safety warnings and precautions for operating the appliance.
Crucial safety guidelines to follow before using the appliance.
Guidelines for safe electrical hookup and specifications.
Details on power, flame, heater, and thermal control buttons.
Instructions for using the remote control and its functions.
Guidelines for cleaning the unit, its metal trim, and general servicing.
Steps for replacing the battery in the remote control unit.
Information on proper disposal and recycling of used batteries.
Details of the limited warranty coverage, conditions, and exclusions.
How to obtain warranty service and contact customer support.
To Next Page
General
