Prokonian SP2315-IR-PHRM User Manual (English)

Questions and Answers:

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Barry StewartAug 2, 2025
How to troubleshoot a Prokonian SP2315-IR-PHRM that has no power?
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  Bobby MeyersAug 3, 2025
  If your Prokonian Heater isn't powering on and the logs and flame effect aren't glowing, first, ensure the unit is plugged into a standard 120-volt outlet. Then, verify that the power switch is in the “ON” position.
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Mr. Jonathon QuinnAug 8, 2025
Why does the power cord of my Prokonian SP2315-IR-PHRM get warm?
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  Leslie DoughertyAug 8, 2025
  It's normal for the power cord of a Prokonian Heater to get warm during operation because the appliance requires more current to operate. Check the connections of the appliance cord and the outlet to ensure the plug fits tightly. If the plug or outlet becomes HOT during use, stop using the heater and consult a qualified electrician to inspect the outlet.
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Michelle HerreraAug 14, 2025
What to do if all function keys are inactivated and the flame is flashing on my Prokonian Heater?
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  johnjohnsonAug 14, 2025
  If all function keys on your Prokonian Heater are inactivated and the flame is flashing, the overheat protection device may have engaged. Unplug the unit and wait 5-10 minutes for the sensor to reset. Then, plug it back in and turn on the heater. If the problem continues, call customer service.
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Christopher GriffinAug 20, 2025
What to do if all function keys are inactivated and flame is lighted on but does not glow on my Prokonian Heater?
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  dhowardAug 20, 2025
  If all function keys on your Prokonian Heater are inactivated and the flame is lighted on but does not glow, the ambient temperature sensor may be broken or not working correctly. Unplug the unit and wait 5-10 minutes for the sensor to reset. Then, plug it back in and turn on the heater. If the problem continues, call customer service.