promethean ActivPanel - Troubleshooting

Troubleshooting
If your ActivPanel is not operating correctly, please check the following table before contacting Technical
Support.
Problems Solutions
No sound • Try increasing the volume of the speaker.
• Check that the ActivPanel is not turned off.
• Check the ActivPanel volume level.
• Make sure the correct input is selected.
• Make sure the correct cables are properly connected.
Remote Control
does not work
• Make sure the battery is correctly inserted.
• Take the battery out, press the buttons once or twice, then reinsert the battery and try
again.
• If reinserting the battery has no effect, please replace the battery.
No power • Make sure the AC power cable is securely connected to a power outlet.
• Make sure the AC socket is properly connected.
• Try another electrical device on the power outlet to ensure that there is an electrical
current.
ActivPanel Installation Guide 31