You have connected an
external source to your TV
but cannot find it on the
Home screen
• Make sure your external source is turned on.
• Check to see if the correct input tile is selected on the Home
Screen for the external source you want to view.
• Make sure you have not removed the input from your Home
screen. To add it back, select Settings > TV Inputs.
• Check to see if the external source device connection is snug
and fully inserted into the TV port.
When you turn on your TV,
there is a delay for a few
seconds before the picture
appears
• This is normal. If you have already set up your TV, it is
initializing and restoring previous setting information.
You see a normal picture but
do not hear any sound
• Check that volume is turned up.
• Check if “Mute” mode is ON. Turn off mute by pressing the
Mute button again, or pressing volume up.
• Make sure there is nothing plugged into headphone jack on
the TV.
• Connecting headphone to the TV will mute the main
speakers.
• Make sure TV speakers are enabled. To enable them, go to
Settings > Audio > TV Speakers.
You hear sound but picture
color is faded or in black and
white
• Check that the Color value is set to 50 or greater.
• Check the color on another channel or input tile.
Your sound or picture is
distorted or appears wavy
• Turn off and/or remove any electrical appliance that may be
nearby the TV panel.
• Insert the power plug of the TV set into another power
outlet.
Your sound or picture is
blurry or cuts out
• If you are using an external antenna, check the connections
for a snug and tight fit.
• Adjust or reposition the antenna placement.
• You are too far from the TV station to receive a satisfactory
signal. Consider hiding the channel by going to Settings > TV
inputs > Antenna TV > Edit channel lineup.
You see horizontal/vertical
stripes on the picture, or it is
shaking
• Turn off and/or remove any electrical appliance that may be
nearby the TV panel.
• Insert the TV power cord into another electrical outlet.
You cannot connect to your
wireless network
• Make sure you have selected the correct wireless network
name on the Choose Wireless Network screen.
• Make sure that you entered the correct wireless password
for your network (passwords are case sensitive).
• If you have turned off SSID broadcasting on your wireless
router, add your network by selecting Add Private Network
from the Select Wireless Network screen.
• To check if it is a password problem, temporarily disable
security on the wireless router.
• If you are not getting 3 or more signal strength bars above
the wireless network icon, adjust the position of the TV (if
possible) or the wireless router. Even a few inches in one
direction or another may help.
Your remote control is not
responding to button
presses
• Check that the TV is still on.
• Check that the batteries are good and are inserted properly.
• Check that there are no obstacles between the remote
To Next Page
Loading...