ptcl PTCLSmart EC1309V2 - Page 18

EC1309V2
User Guide 4 FAQs
16
Problem Possible Cause Solution
The video cable is
not properly
connected.
Check whether the
video cable and
network cable are
properly connected.
For details, see
Connecting the
Cables.
The STB is
powered off.
Check whether the
STB is powered on.
No video is
displayed on the
TV screen.
The TV set is
turned off or in the
standby state.
Check whether the
TV set is turned on
and switch it to the
AV mode.
No audio is heard. The audio cable is
not properly
connected.
Check whether the
audio cable is
properly connected.
For details, see
Connecting the
Cables.