ptcl PTCLSmart EC1309V2 - Page 20

EC1309V2
User Guide 4 FAQs
18
Problem Possible Cause Solution
The video cable is
in poor quality or is
not properly
connected.
Reconnect or replace
the video cable.
Black-and-white
images are
displayed after
startup.
The TV standard of
the TV set does not
match the TV
standard set on the
STB.
Use the remote
control of the TV set
to change the TV
standard of the TV set
to
AUTO.
If the problem(s) remains or if the problem(s) does not fall
into the categories mentioned above, please contact your
service provider for help.