MAX2 4K60 Cross Platform Matrix Router
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Manufacturer’s Warranty (5-Year)
Dtrovision warrants this PureMedia series Matrix Router to be free from
defects in workmanship and materials, under normal use and service, for a
period of five (5) years parts for MAX2 series Matrix Routers and its I/O
Cards, and three (3) years on labor from the date of purchase from Dtrovision
or its authorized resellers.
If the product does not operate as warranted during the applicable warranty
period, Dtrovision shall, at its option and expense, execute one of the
following as necessary:
1. Repair the defective product or part.
2. Deliver to customer and equivalent product or part to replace the defective
item.
3. Refund to customer the purchase price paid for the defective product.
All products that are replaced become the property of Dtrovision, LLC.
Replacement products may be new or reconditioned. Repaired or
replacement products or parts come with a 90-day warranty or the remainder
of the warranty period. Dtrovision shall not be responsible for any software,
firmware, information, or memory data loss contained in, stored on, or
integrated with any products returned to Dtrovision for repair under warranty.
Customer Service
Any customer service inquiries can be submitted electronically through the Q&A
form on our website at www.purelinkav.com. For immediate assistance please
contact us at (201) 488-3232 to reach our customer care or tech support team.
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