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PVI DURAWATT - User Manual

PVI DURAWATT
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PV500-6 05/13
INSTALLATION & MAINTENANCE MANUAL
PVI DURAWATT
®
ELECTRIC WATER HEATERS
Installation and service must be performed by a qualified service installer, service agency or qualified electrical
contractor.
IMPORTANT: THIS MANUAL CONTAINS INFORMATION REQUIRED FOR INSTALLATION, OPERATION AND
MAINTENANCE OF THIS EQUIPMENT. READ AND FOLLOW THE INFORMATION IN THIS MANUAL AND ALL OTHER
PROVIDED INSTRUCTIONS, LABELS AND MARKINGS BEFORE INSTALLING, OPERATING OR SERVICING THIS UNIT.
TO THE INSTALLER: After installation, these instructions must be given to the equipment user or left near the appliance.
SPECIAL INSTRUCTIONS TO THE OWNER: Retain this manual for future reference. These instructions contain important
information that will help you in maintaining and operating this appliance.
PVI INDUSTRIES, LLC - Fort Worth, Texas 76111 - www.pvi.com - 1-800-433-5654

Table of Contents

Questions and Answers

  • G
    Gilbert WalkerAug 10, 2025
    What to do if my PVI DURAWATT Water Heater has insufficient hot water?
    • J
      Jose LeAug 10, 2025
      If you're experiencing insufficient hot water, the issue might stem from several causes. Your heater may not be large enough to meet peak demands, in which case you could consider adding a booster or additional kW input. Heat loss from uninsulated hot water lines could also be the culprit, so adding insulation is recommended. Check for blown power fuses and replace them if necessary, determining the cause of the break first. Other potential issues include contactors not closing (check the coil for continuity and replace if defective), thermostats not correctly set (ensure proper thermostat control settings), or elements not heating (check for proper amperage draw and ohm resistance, and replace if defective).
  • J
    john39Aug 14, 2025
    What to do if wires are burned or discolored in my PVI DURAWATT?
    • G
      Grace JohnsonAug 15, 2025
      If you notice burned or discolored wires, it's likely due to loose connections. Tighten all connections, and if the wire is charred, replace it with a wire of the same type and size. Another cause could be dirty or pitted contactor points. Remove the contactor points and inspect them; if dirty, clean them with emery paper, ensuring the point remains flat. If the contactor points are pitted or burned, they must be replaced.
  • S
    swilliamsAug 18, 2025
    How to fix blown fuses in PVI DURAWATT Water Heater?
    • S
      Scott CarrilloAug 18, 2025
      Blown fuses can result from a loose connection or a defective element. Inspect all connections to ensure they are tight. Also, examine the electric elements for their ohm resistance and replace them if necessary.
  • C
    Christopher MillsAug 23, 2025
    What causes wire burned or melted at element in my PVI Water Heater?
    • K
      Kimberly BatesAug 23, 2025
      If a wire is burned or melted at the element, this can be due to loose connections or water leaking onto the elements. You should tighten the connection and replace the wire. Also, isolate the water leak and repair it, then replace the wire with one of the same type and size.
  • J
    Jason RichardsAug 27, 2025
    Why is the amperage high or low in my PVI Water Heater?
    • P
      Patrick HancockAug 27, 2025
      High or low amperage can be attributed to high or low voltage, or a defective element. For issues related to voltage, it's best to consult with your local utility. If the amperage is low, check the fuses, tighten the connections, and check the ohm resistance on the elements.
  • J
    Jacqueline HarperSep 1, 2025
    Why is the voltage high or low in my PVI Water Heater?
    • B
      billysuttonSep 1, 2025
      High or low voltage issues typically originate from the local utility. It is recommended to check with them.
  • F
    Frank CampbellNov 5, 2025
    Why is there no hot water in my PVI DURAWATT?
    • W
      Walter MartinezNov 5, 2025
      There are several possible reasons for a lack of hot water. It could be due to incorrect thermostat settings, so check to assure the thermostat is properly set. The contactors might not be pulling in, which means you should check the continuity between all three thermostats or pressure controls to complete the circuit; if one is open, it needs replacement. Also, verify that the control circuit switch is in the ON position and that the control circuit fuse hasn't blown. If it has, isolate the cause before replacing the fuse. Other potential causes include an open contactor coil (check continuity and replace if necessary), a malfunctioning time delay sequencer (check for 120 volts to the coil), a faulty proportional sequencer (check for 120 volts to the line connection and fuse continuity), ...

Summary

Safety Considerations

Water Heater Installation

Electrical Requirements

Check rating plate, use proper wire size, and follow National Electrical Code (NEC) and CEC.

Installation

Use safe rigging, check data decal, remove shipping supports, install valves, and pipe connections.

Electronic Low Water Cutoff

Device with a probe preventing heating element energization when water level is low.

Start-up Procedures and Operation

Maintenance

Flushing

Draining the Tank

Sediment; Lime Scale Removal

Temperature and Pressure Relief Valve

Low Water Cutoff

Electrical Connections

Check connections for tightness post start-up; inspect terminals monthly for discoloration.

Replacing Electric Elements

Replacement elements must be identical; note bend angle stamp # for ordering.

Cleaning Electric Elements

Troubleshooting Guide

PVI DURAWATT Specifications

General IconGeneral
BrandPVI
ModelDURAWATT
CategoryWater Heater
TypeElectric
InputElectric
Frequency60 Hz
ThermostatAdjustable
MaterialStainless Steel

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