How to troubleshoot when network paring failed?
• A. Please check whether the equipment is normally powered on and turned on;
• B. Please ensure that the equipment is in the state of EZ or AP mode;
• C. If you are using iOS 14, please confirm that you have turned on the local network permission
and wireless data permission of the App.
• D. If the network is normal, but the device fails to configure the network, please confirm
whether the router is overloaded. You can try to turn off the Wi-Fi funcon of a device to
free up the channel to reconfigure;
• F. Please confirm whether the entered router password is correct, pay aenon to whether
there are spaces and capitalizaon issues before and aer the Wi-Fi account or the password;
• G. Wi-Fi needs to turn on the broadcast, and it cannot be set to hide, and make sure to use the
2.4G Wi-Fi frequency band to add devices.
• H. Make sure that the encrypon method in the wireless sengs of the router is WPA2-PSK, the
authencaon type is AES, or both are set to automac. The wireless mode cannot be in 11n
only.
• I. If the router turns on wireless MAC address filtering, you can try to remove the device from
the router's MAC filtering list to ensure that the router does not prohibit the device from
connecng to the Internet, or turn off MAC address filtering;
• J. Make sure that the router has enabled the DHCP service. If it is not enabled, the IP address
will be occupied
• K. Make sure that the phone is fully connected to the hotspot of the device before returning to
the App in AP mode;
12
To Next Page
Loading...