Troubleshooting Tips
Verbatim Owner's Manual 9-1
9 Troubleshooting Tips
9.1 What's The Problem?
Unit is dead: no lights or voice.
If the unit will not respond to the ON/OFF key, verify that the battery is con-
nected. Verify that there is 120 volts AC between the WHITE and BLACK wire
terminals on TS3. Verify that the fuse (1/4 amp slow blow) is not blown.
Unit seems OK but will neither answer nor dial out on phone
line.
This assumes that you hear a voice report at the panel when you press CHECK
STATUS. With the NORMAL light lit, test the phone line by pressing DIAL-
OUT. The PHONING light should light and you should hear a dial tone.
If you do not hear a dial tone, open the door of the unit and verify that relay K1
is correctly seated in its socket, with its indentation mark facing downward.
Check the phone line and its connection with a DC voltmeter and/or a separate
telephone handset. Verify the presence of about 50 volts DC between the RED
and GREEN conductors on phone line terminal strip TS2. This voltage will
drop to just a few volts when the Verbatim autodialer or other connected phone
device goes off hook (PHONING light lit).
If you do hear the dial tone after pressing DIALOUT, press the digits of a valid
phone number. You should hear the loud clicks of relay K1 (for pulse dialing)
or else the tones of tone dialing, as you press each digit. The dial tone should
cease after you have entered the first digit. Continue until you have dialed the
complete phone number. You should now hear the sound of ringing and
someone answering at the other end. End the call by pressing NORMAL.
Unit answers incoming calls, and also goes into alarm when it
should and attempts to dial out, but does not reach dialed
number.
First, verify whether the unit is actually attempting to dial out, as evidenced by
pulse dialing clicks or tone dialing sounds followed by message recital. If not,
then see the separate problem below, “Unit does not go into alarm when it
should”.
If your unit has previously been programmed for Automatic Tone/Pulse select
(via code 917 2 or 917 3) and has been left connected to a phone line for several
minutes, then you can assume that the correct dialing mode for your phone line
has already been selected. Again, refer below to "Unit does not go into alarm
when it should."
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