Troubleshooting Tips
9-4 Verbatim Owner's Manual
Unit is continuously "locked" in on state, or is behaving
erratically.
Environmental factors such as lightning or power surges may have caused
program lockup. With the unit turned on, use a screwdriver blade to momen-
tarily connect the two pins on Jumper Block JB5 (see diagram Appendix H, p.
H-26).
If this does not return the unit to normal operation, next try jumping the 2 pins
on JB3. This latter step will erase all user programming and recorded messages,
so all user programming and messages will need to be re-entered.
9.2 Phone Support Procedures
Make sure you have the following before you call:
l Serial #: Found inside front panel. If you are not at the unit, call the unit
up and enter program code 968. This will give you a number that our
Customer Support Department can reference.
l Note the unit's symptoms: Exact speech pattern, what it is saying, if it is
calling or not. The more specific and accurate you are in describing the
symptoms, the quicker the Customer Support Department will be able to
diagnose and troubleshoot the problem. In many cases, it may save a
return to the factory.
THEN call 1-800-449-4539 for Customer Support.
If the Customer Support determines that the unit needs to be sent to the factory
for repair, you will be given a Return Materials Authorization (RMA) number.
9.3 Returning Parts to Factory
Pack all parts well! To avoid extra charges, return any removed chips card
guides or daughter boards to the factory at the address below:
RACO Manufacturing and Engineering Co.
1400 62nd Street
Emeryville, CA 94608
Remember to:
l Put return address on package.
l Include a packing slip.
l Have serial # and RMA # handy when you call in for tracking.
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