We will replace any parts deemed to have been
damaged during shipping. Shipping damage must be
reported to Rattan Ebike within 14 days of shipment
arrival. This applies to all products including bikes and
accessories. You will NOT be refunded as compensation
for your time or efforts replacing damaged parts.
Replacement parts will not be sent until photographic
evidence has been provided to
Rattan Ebike. Rattan Ebike may request additional
documentation (such as video) to assist with accurately
diagnosing the problem and processing the warranty
claim.
For warranty services, please contact Rattan Ebike
online support by email at info@rattanebike.com. Bikes
or parts returned without proper documentation may
result in delayed service or denied warranty coverage.
All unauthorized returns will be refused.
Damage as a result of an accident is not covered
under this warranty, and Rattan Ebike is not responsible
for repair or replacement of damaged bikes or parts.
Rattan Ebike reserves the right to change it
warranty at any time and without notice.
Under no circumstances is Rattan Ebike responsible
for any damage resulting from damaged,defective, or
improperly secured parts. This includes,but is not
limited to, damage to personal property,personal injury,
or death.
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