TROUBLESHOOTING GUIDE
9
Problem Possible Cause Solution
Does not work out of the box Unit must be traveling at least
3 mph (5 km/h) before motor will engage
Loose connection(s)
Kick to start to at least 3 mph (5 km/h) while pressing down on
the thumb throttle to engage motor.
Check for loose connections/wires underneath the deck plate.
No longer works Loose connection(s)
No lights on charger
Undercharged battery
Battery will not hold a charge
Check for loose connections/wires underneath the deck plate.
Check power to wall outlet and/or try a different outlet.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete)
No lights/Blinking lights - Replace Charger
With no weight on the unit, lift up back end; manually (and
carefully) spin rear wheel and press down on the thumb throttle
to engage the motor. If motor engages - replace battery.
Short run time/runs slow Rider’s weight
Riding conditions
Battery not fully charged
Old/damaged battery
Do not exceed 120 lb (54 kg) maximum weight limit.
Use only on flat, dry surfaces. Avoid inclines and areas with
heavy debris.
Charge unit for a full 12 hours.
Replace battery.
Charge battery at least once a month when not in use.
Do not store unit in freezing or below freezing temperatures.
Freezing will permanently damage the battery and greatly reduce
ride time.
Refer to page 4 for charging information.
Runs intermittently Loose connection(s) Check the wires around the throttle and connectors underneath
the deck plate.
Replace throttle.
I don’t see Razor Sonic Glow in my
Bluetooth
®
device settings
Try restarting Razor Sonic Glow
electric scooter, by turning it OFF
and ON.
Try refreshing your handheld Bluetooth
®
device’s settings.
Make sure your Bluetooth
®
is active or select pair new device.
I don’t hear my music Make sure Razor Sonic Glow
electric scooter power switch is ON.
Make sure the volume is up.
I’ve lost my connection to Razor
Sonic Glow electric scooter
Move your handheld device closer to the scooter.
Charge your scooter.
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our website at www.razor.com or call toll free +1 866-467-2967 to speak to a live Customer Service Representative.
*Unit(s) should be turned OFF and fully charged prior to doing any troubleshooting.
NOTE: All troubleshooting steps should be performed by an adult only.
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