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+ Make sure that WiFi signal is 2.4GHz. This camera
does not support 5GHz WiFi.
+ Make sure your phone or tablet is connected to the
WiFi network you want to use.
+ Make sure the camera is getting a good signal from
your WiFi router.
+ Test your WiFi network with other devices to make
sure its working.
+ Double check that you’ve entered the correct
password for your WiFi network in the App.
+ Make sure that your WiFi router uses either WPA2-
PSK/WPA-PSK or AES as its encryption method.
+ Make sure that there is no MAC lter on router or add
MAC address to router whitelist.
+ Reset the camera to set up connection again. Press
and hold SYNC button on the top of the camera for 4
seconds.
Connection Troubleshooting
The rst time you launch the RCA Security
App, you’ll need to create a user name and
password so that you can access your camera
securely.
Press the New User
Registration button to
get started. Follow the
steps to register and go
to the next step when
you’ve nished.
Note: If you already
have an RCA Security
user name and password
enter them in the
appropriate spaces and
press the Login button.
For security reasons, each e-mail address or
phone number is limited to one account only.
Once the App recognizes
your doorbell’s serial
number, the App asks you
to connect to your WiFi
network. Tap the Connect
to a Network button in
the App.
Please be patient with your WiFi network!
Certain parts of the WiFi setup, like connecting
to your network, could take up to 5-6 minutes to
complete.
Got screen freeze? Exit out of the App and start
again.
Once you’ve nished creating your RCA
Security account, the App will access your
camera to scan the QR code associated with
this camera.
Note: If you’ve already set up an RCA camera
with this App, tap the + symbol at the top of
the screen after you log in to add this camera.
Find the QR code and verication number on
the front of this Quick Start Guide (it’s also on
the inside of the camera, behind the battery).
Hold your phone’s camera up to this QR code
to scan it.
Connect the camera with your WiFi network
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