How to fix Real i Series headset not charging?
If your Real Medical Equipment headset isn't charging, check both ends of the charging cable to ensure they are securely connected. Also, verify that the charging adapter is properly plugged into the power outlet.
What to do if Real i Series Medical Equipment headset loses tracking?
If your Real Medical Equipment headset is losing tracking, ensure you are in a well-lit area, avoiding irregular or dim lighting. Wipe the external lenses with a dry, microfiber cloth to remove any smudges. Also, make sure you are facing walls with contrast and avoid blank, mirrored, or glass walls.
What to do if Real i Series headset is not turning on?
If your Real Medical Equipment headset is not turning on, charge it for at least 30 minutes and try again. Also, ensure the LED light on the headset shows blinking or solid white before use.
Why my guest cannot enter the Real i Series Medical Equipment REAL Connect session?
If your guest is unable to enter the REAL Connect session, ensure their computer is connected to the internet and that they are using a Google Chrome browser to visit www.gorealconnect.com. Also, verify that they have allowed the website access to their computer’s microphone and camera and that they have correctly entered the room code displayed on the host’s headset viewer.
How to wake up Real i Series headset?
To wake up your Real Medical Equipment headset, hold down the power button on top of the headset for approximately 2 seconds.
General| Brand | Real |
|---|---|
| Model | i Series |
| Category | Medical Equipment |
| Language | English |
Details the physical parts of the VR headset and its charging accessories.
Covers motion sickness, inner ear issues, environment safety, and overheating precautions.
Outlines the device's intended wellness use and lists known contraindications.
Instructions for connecting the charging adapter and cable to power the VR headset.
Explains the meaning of different LED light colors and patterns on the headset.
Steps to power on the VR headset using the dedicated power button.
Guidance on how to properly wear the headset for comfort and optimal visual clarity.
How to adjust audio volume via built-in speakers or connected headphones.
Instructions for adjusting lens separation for clear and focused virtual experiences.
Recommends the onboarding tutorial for new users to learn headset adjustment and navigation.
Introduces and explains Gaze-Select and Voice navigation for interacting with the system.
Guides users on how to choose and start apps or experiences using Gaze-Select.
Step-by-step guide to connect the headset to a Wi-Fi network for online features.
Details requirements and steps for the host to set up and start a REAL Connect session.
Details controls for managing guests and ending a REAL Connect session.
Outlines requirements and controls for guests joining and participating in a REAL Connect session.
Explains how to use the REAL Remote feature to control the host's experience.
Details how new apps or experiences become available and how to download them.
Instructions for cleaning the headset and its components to prevent damage.
Guidance for traveling with the device and information on proper disposal.
Steps to resolve problems with the headset not charging or turning on.
Solutions for Wi-Fi connection, REAL Connect, and headset tracking issues.
How to wake the headset if it enters a sleep mode.
Instructions to follow if the equipment is exposed to liquid.
Details RF emissions compliance and immunity test levels with environmental guidance.
Provides guidance on maintaining safe distances from RF equipment to prevent interference.
Lists specific test results for RF wireless communications equipment immunity.
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