Red Stone 18IRM9984-C247

Questions and Answers

S
Stephanie AlvaradoAug 9, 2025
What to do if my Red Stone 18IRM9984-C247 remote control is not working?
- D
  Debra GibsonAug 9, 2025
  If the remote control for your Red Stone Indoor Fireplace isn't working, first, try replacing the batteries. If that doesn't work, ensure you are operating the remote at a slow, measured pace, pressing the buttons gently and evenly, as rapid pressing can cause it to malfunction. Also, make sure you are within 20 feet of the fireplace and pointing the remote directly at the control panel.
V
Victoria WhiteAug 14, 2025
What to do if my Red Stone Indoor Fireplace heater does not blow warm air?
- A
  Anita CalderonAug 14, 2025
  If the heater in your Red Stone Indoor Fireplace isn't blowing warm air, adjust the temperature settings to ensure the thermostat is set higher than the current room temperature.
D
dorothymccormickAug 19, 2025
What does it mean when my Red Stone 18IRM9984-C247 Indoor Fireplace display shows “ ”?
- J
  Jason Hoover MDAug 20, 2025
  If the display of your Red Stone Indoor Fireplace shows “ ”, it could be due to several reasons. First, the thermostat sensor might be broken or disconnected. Unplug the fireplace, remove the back panel, and check if the thermostat is properly plugged into the main circuit board. If the sensor is broken, contact customer service for a replacement. Another cause might be that the manual reset overheat protection has been triggered. In this case, inspect the heater to ensure that the air inlets and outlets are not blocked. Unplug the heater for 30 minutes to allow it to cool down, then replug it and monitor for overheating. If the issue continues, stop using the heater and contact customer service.
A
awallaceAug 25, 2025
What to do if the flame effect works, but the heater function doesn't and the ember bed flashes when the heater button is pressed on my Red Stone Indoor Fireplace?
- R
  Rita HarrisAug 25, 2025
  If the flame effect on your Red Stone Indoor Fireplace works, but the heater doesn't, and the ember bed flashes when you press the heater button, the heater may be disabled. To re-enable it, with the power on, press and hold the POWER button on the control panel for 10 seconds. The ember bed lights will flash multiple times once it's re-enabled.
L
laura74Aug 29, 2025
Why is there no power and the logs don't glow on my Red Stone 18IRM9984-C247 Indoor Fireplace?
- S
  steveneatonAug 29, 2025
  If your Red Stone Indoor Fireplace has no power and the logs don't glow, ensure the unit is plugged into a standard 120V outlet. Also, press the power button several times and make sure the power is set to the “ON” position.
Z
Zachary LewisSep 3, 2025
How to fix a Red Stone 18IRM9984-C247 Indoor Fireplace when the logs glow, but there is no flame effect?
- E
  Elizabeth TateSep 4, 2025
  If the logs on your Red Stone Indoor Fireplace glow, but there is no flame effect, try pressing the flame button several times. The flame effect may be turned off.

Red Stone 18IRM9984-C247 Specifications

General

Model	18IRM9984-C247
Category	Indoor Fireplace
Type	Electric Fireplace
Voltage	120V
Remote Control	Yes
Safety Features	Overheat Protection
Color	Black
Material	Metal and Glass
Thermostat	Adjustable
Timer	Yes
Flame Effect	Realistic LED Flame

Red Stone 18IRM9984-C247 - User Manual

Table of Contents

Questions and Answers

Red Stone 18IRM9984-C247 Specifications