ver. 5/2023
RedGrey ul. Główna 13, 47- 450 Krzyżanowice
tel. +48 32 414 75 44/ e-mail: biuro@redgrey.pl / www.redgrey.pl
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Disposal and waste handling:
Caring for the natural environment is our priority. The awareness that we produce electronic devices obliges us to dispose of
used electronic components and devices in a way that is safe for nature.
The household plays a very important role in contributing to reuse and recovery, including the recycling of waste equipment.
The crossed-out wheeled bin symbol on the product means that the product must not be disposed of with other household
waste in normal containers. This applies to both the device itself and accessories marked with this symbol. Such devices may
contain harmful substances that were necessary for their proper functioning and safety. Appropriate handling of used
equipment prevents potential negative consequences for the natural environment and human health, resulting from the
presence of hazardous components and improper storage and processing of such equipment. It is the user's responsibility to
take the used equipment to a designated collection point for the recycling of electrical and electronic waste. Packaging
materials should be disposed of in accordance with their labeling and guidelines applicable locally. Penalties may be imposed in
accordance with national regulations for incorrect disposal of waste.
Warranty and complaint procedurę for the SARG1 antifreeze system for monoblock heat
pumps
1. The warranty for the device is 24 month from the date of sale, but no longer than 30 months from the date of production, excluding
the battery.
2. The warranty conditions for the battery installed in the device comply with the manufacturer's warranty conditions and are described
in detail in the paragraph Battery warranty
3. Free warranty repairs of devices are performed only at the RedGrey service site.
4. The advertised devices are delivered to RedGrey by the Recipient - it is possible to order a courier for a fee to collect the prepared
shipment
5. RedGrey does not provide field intervention services, including commuting, equipment replacement and other service activities
necessary to fix the failure.
I. Conditions of starting complaint process are:
sending a completed complaint protocol to the email address serwis@redgrey.pl by the reporting person;
sending a copy of the proof of purchase;
sending photo documentation of the advertised device.
II. Complaint proces procedure:
providing RedGrey with data related to the complaint;
contact of the RedGrey service with the installation company or the Distributor in order to determine the validity of the complaint,
costs, method and date of warranty replacement and the place of delivery of the device elements sent from the RedGrey warehouse;
contact of the RedGrey service with the installation company or the Distributor in order to determine the validity of the complaint,
costs, method and date of warranty replacement and the place of delivery of the device elements sent from the RedGrey warehouse;
information from the installation company or the Distributor about the performed warranty replacement;
the referenced items are sent back to RedGrey from the installation company or Distributor
RedGrey checking the validity of the complaint:
ACCEPTED COMPLAINT – information for the person submitting the complaint
invoice correction for the replaced part (the condition for issuing the correction is sending the damaged part back).
shipment of a new part - if it was not done earlier.
closing the complaint.
REJECTED COMPLAINT – information for the person submitting the complaint
if the complaint is unjustified, issuing an invoice by RedGrey to the company / person who submitted the complaint, in accordance
with the price list for the delivered elements as well as shipping costs and costs of expertise.
closing the complaint.
III. The warranty exceptions:
damage resulting from installation inconsistent with the manufacturer's recommendations;
damage resulting from improper transport
damage caused by the user's fault, mechanical damage, overvoltage;
IV. Price list in case of rejected complaint
Expertise - 50,00 EUR + cost of the replaced parts
Shipping costs – 30,00 EUR.
V. Battery Warranty
This warranty applies to sealed, maintenance-free lead-acid (VRLA) batteries. The Techtru company ensures that the delivered batteries will be
of good quality, without defects in material and workmanship. Batteries complained about during the warranty period will, at the discretion of
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