11
Warranty
Dear Customer,
Thank you for choosing one of our products. Our products undergo precise quality control
during production. If one of our devices gives you cause for complaint or you have
questions about one of our devices, please call our customer support.
We give a warranty of 24 months on this device from the date of purchase.
Outside of the warranty, we offer you a repair that is subject to a charge and a cost
estimate. Please contact our customer support before submitting.
Please understand that the warranty can only be taken into account for devices that we
receive within the warranty period.
The warranty relates to material and production defects. Your device will be repaired or
replaced during the warranty. A reimbursement of the purchase amount by the company
UltraMedia is unfortunately not possible. Damage caused by improper use, the use of
third-party accessories, fall, dust, water damage and wear and tear (e.g. scratches, optical
wear) caused by the customer or external influences are excluded from the warranty.
In order to assert the warranty claims, send the device with all accessories, a copy of the
invoice and the description of the error to the address below. Please do not forget to
include your complete address, a telephone number / email address if you have any
questions.
Shipping to us takes place at your own expense. Parcels that are not prepaid cannot be
accepted and are returned to the sender.
Please pack the device sufficiently for transport. UltraMedia assumes no liability for
transport damage that occurs on the way to us. After receiving your submission, we will
process your device as quickly as possible and send it back to you.
Please contact our customer support or your specialist dealer before sending in your
device, as many problems can also be solved by telephone.
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