Rev.2: 10/04 Page 3
Purchaser should be advised to have failed parts repaired or replaced
immediately upon failure and that continued use would result in additional
damage and excessive wear. The purchaser should be further advised that use
of parts not purchased from Rem Enterprises Inc. or modification of the
product in any significant way may void the warranty.
4. Contact manufacturer prior to beginning repair or replacement of failed parts
to make certain that the cost of repairs are consistent with the value of the
product when sold. Prior written approval, must be obtained, from Rem
Enterprises Inc. on all repairs estimated to exceed $1,000.00 (including parts
and labour). Warranty requests for demo or other units in dealer’s inventory
or possession may be submitted to Rem Enterprises Inc. when defects are
noted in products prior to the retail sale of that unit.
5. Provide warranty and service repairs as directed by Rem Enterprises Inc.
Service Bulletins or other instructions.
6. All warranty work must be completed within 30 days of failure. Notify Rem
Enterprises Inc., Customer Service Department if repairs will require more
than 30 days after failure for an extension. No claim will be accepted for
warranties that exceed the 30-day period.
7. No warranty will be allowed on units delivered to the retail customer prior to
the full payment of that unit to Rem Enterprises Inc. by the dealer.
8. If diagnostic time is required, contact Rem Enterprises Inc. prior to beginning
the repair for approval. Travel time reimbursement must be approved by Rem
Enterprises Inc. prior to beginning the warranty repair.
IV REM ENTERPRISES INC. RESPONSIBILITIES
1. Reimbursement for parts used in warranty repair will be credited only when
the parts are purchased from Rem Enterprises Inc.. Parts will be credited at
dealer’s net cost. No warranty will be allowed on parts that are past due.
2. Dealer should use parts from their parts inventory first. In the event that parts
must be shipped from Rem Enterprises Inc., freight will be paid by dealer and
will be shipped by the most economical means to arrive in the shortest
possible time. Air, Next Day Air, Priority and other special shipment methods
requested by the dealer will be at customer’s expense. Should the repairs be
conducted as a result of a Rem Enterprises Inc. Service Bulletin, parts will be
shipped pre-paid.
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