Rev.2: 10/04 Page 4
3. Warranty Labour Reimbursement for labour expense to the dealer is made by
payment of the pre-determined labour rate, as communicated by Rem
Enterprises Inc., or as regulated by provincial legislation / state statutes, or as
mutually agreed to between Rem Enterprises Inc. and the dealer. Repair times
will be reviewed by Rem Enterprises Inc. and may be adjusted to average
repair time required by other dealers to make
similar repairs or to time previously specified and communicated. Labour is
not paid on the warranty associated with repair parts purchased by the retail
customer that are used on a product that is not currently in warranty time
frame.
4. Reimbursement for repairs made by outside sources, will be made for those
services deemed necessary for the resolution of the warranty by Rem
Enterprises Inc. Customer Service Department. Outside repair invoices must
have prior approval from Rem Enterprises Inc. Customer Service Department
and must be attached to the warranty claim following approval.
V OTHER WARRANTY PROVISIONS
The following guidelines are to be followed when performing warranty repairs:
1. In all cases the most economical repair should be performed unless otherwise
directed. Credit will not be allowed for assemblies or groups, if it is practical
to make the repair with individual parts. In some cases, the assembly or group
price may be less than the total of the parts and labour required to complete
the repair. In those cases, an assembly or group may be used.
2. Only those parts provided by Rem Enterprises Inc. are covered under
warranty. The use of parts from other sources will not be eligible for warranty
consideration.
3. All parts removed during warranty repair should be held for a period of 90
days after the warranty has been submitted to Rem Enterprises Inc., approved
and credit issued . These parts can be discarded if disposition or a returned
goods authorization has not been made during this period. Parts that are
returned to Rem Enterprises Inc. for which credit has not been issued can be
returned upon dealer request within 30 days of claim disposition. These parts
will be discarded after the 30-day period.
4. Rem Enterprises Inc. reserves the right to deny or reverse any and all warranty
claims for parts, labour or miscellaneous charges when errors are found or
warranty provisions are abused or fraudulent claims are submitted.
5. Warranty reimbursement is not possible:
a) If parts returned are not cleaned and properly identified or if they are
damaged in return shipment due to inadequate packaging.
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