Rev.2: 10/04 Page 5
b) When failure falls under “limitations” as identified in the Warranty
Statement.
c) When Rem Enterprises Inc. has requested and authorized the return of
certain parts, assemblies or information and has not received material
within 30 days of date posted on returned goods authorizations.
d) On claims due to damage or shortage that are obviously the
responsibility of the dealer or the delivery carrier.
e) On the entire claim when warranty policy and provisions are not
followed.
Note: All dealers will warranty their technician’s work to the purchaser and will
indemnify Rem Enterprises Inc. from such claims.
VI SERVICE BULLETINS
Service Bulletins will be issued, when necessary, to alert dealers of special
repairs. Each bulletin will provide detailed directions and procedures to complete
the service.
VII PROCEDURES FOR COMPLETION OF WARRANTY CLAIM FORM
1. Dealer name, address and account number – information applicable to
dealership that has performed warranty repairs and requests reimbursement.
2. Customer / End User name, address and telephone number – information
applicable to original purchasers of the warranted product.
3. Delivery / Purchase date – date when product was delivered to customer.
4. Serial Number – serial number of the machine on which the repairs were
performed.
5. Failure date – date when failure occurred.
6. Repair date – date(s) repairs were completed.
7. Product – model, name and number.
8. Hours/Bushels/Bales Used – number of hours and/or bushels and/or bales
processed prior to failure.
9. Dealer Signature – dealer’s representative who can verify repairs are
complete.
10. Labour Hours – repair time only performed by dealer.
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