Rev.2: 10/04 Page 6
11. Labour Rate – dealer’s normal retail shop rate or rate specified in Warranty
Policy or rate agreed to, whichever is least.
12. Freight – shipping charges incurred for receipt of ordered parts.
13. Description – record or description of failure and probable cause. Failed
part numbers MUST be included. Complete, accurate and legible descriptions
speed up the reimbursement process.
VIII USE OF PHOTOS
Pictures should be attached to the claim when their inclusion will help identify the
condition of the part being repaired or replaced, and thus assisting in approval of
the claim. In many cases, the use of dated photographs may eliminate the need to
return parts for evaluation. Photographs will not be returned unless specifically
requested.
IX DELAYED WARRANTY CLAIMS
Warranty repairs should be scheduled and performed as soon as possible after
notifications of dealer and Rem Enterprises Inc.. There may be circumstances
that require the use of the product for a short period of time by the retail customer
or the availability of repair parts necessary to complete the repairs will require the
work to extend past the 30 day period. In those cases, the dealer must notify Rem
Enterprises Inc. in writing of the extenuating circumstances and confirm that the
continued use of the equipment will not enlarge the warranty claim.
X DENIED CLAIMS
Dealers will be notified of a denied or rejected claim in writing, stating the reason.
The dealer has the right to appeal this claim and must do so within 30 days of
notification of denial. If there has been no appeal within 30 days, the claim will
be considered closed.
Rem Enterprises Inc. is in partnership with our dealers to build customer satisfaction through
excellent service to the retail customer. The goal is to strengthen the reputation of both the
dealer and Rem Enterprises Inc. in the customer’s view. The customer will tell others of their
satisfaction, or dissatisfaction, that resulted from the warranty process.
Thank you for you assistance and cooperation in this regard.
To Next Page
Loading...