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8. PROBLEMS POSSIBLE SOLUTIONS
Problem 1
Fire burns with weak, orange flame, window is sooted up.
Cause(s)
Q Poor chimney draught
Q Damp wood
Q Incorrect heating up
Q Stove is sooted over inside
Possible solutions
Q Check whether flue gas pipes are blocked with ash
(see CLEANING AND MAINTENANCE).
Q Use dry wood and correct fuel amounts
(see BRIEF INFORMATION ON COMBUSTIBLE - LOGS)
Q Check whether the suction nozzles and air inlet pipe or flue tube
are blocked.
Q Check door and cleaning cover seals for leaks
(see CLEANING AND MAINTENANCE)
Q Have service performed by authorised specialist company.
Q Every glass plate must be cleaned from time to time (depending
on use) with glass cleaner.
Problem 2
Stove smells strongly and / or fumes are emitted.
Cause(s)
Q Burning-in phase (taking into service)
Q Stove has accumulated dust and/or dirt
Possible solution(s)
Q Wait to end of burning-in phase and vent sufficiently
Q Suction off any dust deposits from the convection air openings at
regular intervals
Problem 3
Flue gas discharge when wood is added and during heating phase.
Cause(s)
Q Combustion chamber door opened too fast
Q Too much ash in combustion chamber
Q Adding logs to snappy
Q Chimney draught too low
Q Flue pipe connection leaks
Q Logs combustion still running (visible flame)
Possible solution(s)
Q open the combustion chamber door moderate
Q regular cleaning of combustion chamber (vacuum)
Q Adding logs carefully
Q Check chimney
Q Check connections and if necessary re-seal
Q Add logs after flame is gone
Q Check seals and replace (fire door, ..)
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