TROUBLESHOOTING
Q: The robot is malfunctioning.
① ② ③A: Turn off and restart the robot. Ensure the robot is sufficiently charged. Check the website for video tutorials on
④troubleshooting issues. Contact customer service for additional help.
Q：Robot is unresponsive using Voice Command.
A：① ② ③Check the Bluetooth connection. Ensure the robot is disconnected from the App. Use the preset Voice Commands
④to control your robot. Ensure you are in a quiet setting with minimal background noise.
Q：The robot can’t keep its balance when it is walking or doing other actions.
①A: Ensure the robot is on a smooth flat surface. Robot will not function properly on an uneven or bumpy surface.
Q：App cannot connect to the robot.
① ②A: Ensure the robot is sufficiently charged and turned on. Ensure Bluetooth is enabled on your smart phone/tablet.
③ ④Ensure your device permissions are enabled for the robot on your device. Ensure only one device is connected to the
robot. Disconnect the robot from any other smart phone/tablet you are not using.
Q：The robot does not power on.
A：① ②Ensure the robot is sufficiently charged. Charge the robot fully and power on. Press and hold the power button until
the T9 says “Hello, Humanity.”
Q：The robot still shows a low battery level after charging for a long time.
A：① Ensure both ends of the charging cable are properly plugged in.
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