DM Series User Manual www.roevisual.com
2020-11-23 | Copyright © 2020 ROE Visual Co., Ltd. All Rights Reserved.
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Copyright ©
All rights reserved. No part of this document may be copied, reproduced or translated. It shall not
otherwise be recorded, transmitted or stored in a retrieval system without the prior written consent
of ROE.
Warranty Policy
The standard warranty period for the Products is 2 years after shipment from ROE Visual for rental
applications and 3 years for fixed install applications. The contract will specify the application. This
warranty includes all accessories, spare parts, and components shipped at the time of the original
purchase.
Any spare parts sent later are only warranted for 90 days and will in no means extend the original
warranty period of the Products.
Any replacements or repairs provided by ROE Visual will not extend the original warranty period of
the Products.
If the sales contract provides an extended warranty coverage, the sales contract will supersede the
standard period for original purchase. Any other stipulations for the warranty period in this
document stay valid.
Extended warranty will be charged at 5% per year, with a maximum total warranty period of 3 years
for rental and 5 years for fixed installation applications. If a longer warranty period is required, the
details coverage will be agreed on with the Customer and detailed in the sales contract.
The warranty provided by ROE Visual does not include, or is limited by, the following:
1. Products not purchased from ROE Visual.
2. Labor or travel costs for installation, set-up, repair, adjusting, removal, re-installation and other
costs incurred by the Customer.
3. Rental cost incurred by the Customer.
4. Any product on which the serial number has been defaced, modified or removed.
5. Product that has been resold, transferred, rented, lost, stolen or discarded.
6. Any software, including but not limited to the operating system.
7. Damage, deterioration or malfunction from:
(1) Accident, abuse, misuse, neglect, improper ventilation and cooling, fire, water, disaster,
lightning, or other acts of nature, smoke exposure (cigarette, fireworks, or other), unauthorized
modification, or failure to follow instructions supplied with the product.
(2) Repair or attempted repair by anyone other than ROE Visual, a ROE certified repair center, or a
ROE certified engineer.
(3) Any damage to the product due to shipment.
(4) Any damage during the installation, removal, disassembly, or reassembly of the product by
Customer or others.
(5) Causes external to the product, such as electric power fluctuations or failure, exposure to
aggressive environments such as seaside, swimming pool, etc.
(6) Use of parts not meeting ROE Visual’s specifications.
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