Roku 2 XD - If you cant hear sound; If the Roku remote control isnt functioning

If you can’t hear sound:
• Make sure the connectors on the cables between your Roku player and your
TV or home theater receiver are pushed in all the way.
• Make sure the volume on your TV or home theater receiver is turned up and
isn’t on mute.
• If you connected your Roku player to a home theater receiver, make sure you
receiver is turned on.
• Make sure the input on your TV or home theater receiver matches the output
(HDMI or analog audio) used with your Roku player.
If the Roku remote control isn’t functioning:
• Point the remote directly at your Roku player.
• Try moving closer to your Roku player.
• Make sure the batteries are working and inserted properly into the remote (see
Step 2).
• Make sure the front of your Roku player is not obstructed.
• If the status light on the front of your Roku player flashes once each time you
press a remote button, the problem is not with the remote.
Troubleshooting (continued)
If you couldn’t find what you need:
Visit Roku .com/support for more help.