cost and expense. More information about this warranty can be found at
www.roku.com/support.
The warranty does not cover software, apps, programs, installation, set
up or issues related to the service provided by your Internet service
provider, channel providers or content providers, including but not limited
to, service disruption and changes in service terms, oerings or format.
This warranty excludes damages due to acts of God, accident, misuse,
abuse, negligence, commercial use, modification of your Player, or
damages caused by other devices, improper operation or maintenance,
voltage fluctuations or attempted repair by anyone other than a facility
authorized by Roku to service your Player. This warranty does not cover
consumables (such as fuses and batteries). Roku does not assume
any responsibility for any data or information stored on any media or
hardware of the Player delivered or sent for repair.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS SECTION
A SETS FORTH ROKU’S SOLE OBLIGATION AND YOUR EXCLUSIVE
REMEDY IN THE EVENT OF ANY BREACH OF THIS WARRANTY;
REPAIR OR REPLACEMENT OF YOUR PLAYER SHALL NOT RESET OR
EXTEND THE ORIGINAL WARRANTY PERIOD; AND UPON REPAIR
OR REPLACEMENT OF YOUR PLAYER, ANY EXPRESS OR IMPLIED
WARRANTY WHICH YOU HAVE AGREED TO DISCLAIM FOR THE
ORIGINAL PLAYER SHALL ALSO BE DISCLAIMED WITH RESPECT TO
THE REPAIRED OR REPLACED PLAYER. THE LIMITATIONS ABOVE
ARE SUBJECT TO APPLICABLE LOCAL LAWS AND YOU MAY
HAVE ADDITIONAL RIGHTS THAT VARY FROM JURISDICTION TO
JURISDICTION.
Warranty Service Process
Warranty service requests for your Player must be made within
the applicable warranty period. You must first obtain a return
merchandise authorization (“RMA”) number from Roku Customer
Support. RMA numbers expire thirty (30) days from issuance. Roku
may attempt to troubleshoot the problem prior to issuing a RMA
number. Please be prepared to provide additional information
upon request. Once a RMA number is obtained, you must ship your
Player, freight prepaid, together with proof of purchase and all
accessories, in either the original packaging or packaging aording
an equal degree of protection, to the Roku authorized distribution
facility identified by Roku Customer Support. Failure to return any
accessory could result in delay and/or an invoice to you or credit to
Roku for the missing accessory.
Important: When submitting a RMA, please provide the following
information with your request: (a) product name and serial
number, (b) problem description, (c) software version (see
Player’s ”settings” menu), (d) date and place of purchase, and (e)
return shipping address (P.O. boxes are not accepted). Additional
troubleshooting tips and Roku Customer Support is at www.roku.
com/support for Players sold in the US.
Automatic Software Updates
Roku reserves the right to automatically update the software on
the Player from time to time in its sole discretion, including adding,
changing or removing channels, functionalities and features
(including but not limited to, changing the user interface or the
manner in which you are able to access content via the Player). For
further information please see www.roku.com/support.
Additional Legal Notices
US ONLY
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment o and on, the user is encouraged to try to correct
the interference by one of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause
undesired operation.
FCC Caution: Any changes or modifications not expressly approved
by the party responsible for compliance could void the user’s
authority to operate this equipment.
IEEE 802.11b or 802.11g operation of this product in the US is
firmware-limited to channels 1 through 11. Wireless Radio Use: This
device is restricted to indoor use when operating in the 5.15 to 5.25
GHz frequency band.
Roku Express operates in the 2.4GHz – 2.4835 GHz band.
Roku Streaming Stick, Roku Streaming Stick+ and Roku Ultra
operates in the 2.4GHz – 2.4835 GHz and 5.15GHz – 5.25 GHz bands.
These devices are restricted to indoor use when operating in 5.15GHz
and 5.25 GHz bands.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment. This equipment should be installed
and operated with a minimum distance of 20 cm between the radiator
and your body. This transmitter must not be co-located or operating
in conjunction with any other antenna or transmitter. The availability
of some specific channels and/or operational frequency bands are
country dependent and are firmware programmed at the factory to
match the intended destination. The firmware setting is not accessible
by the end user.
Copyright © 2018 Roku, Inc. All rights reserved. Roku and the Roku
logo are registered trademarks of Roku, Inc.
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