Rongta Technology RP310 - Troubleshooting

IX.Troubleshooting
The table below shows common problems and solutions for operators.
If you have followed the simple troubleshooting methods but the printer is still not
functioning properly, please contact the customer service department of your dealer
for assistance.
Fault Phenomenon
POWER indicator is off
Cause
. The AC plug and the power supply plug
are not properly connected to the printer
socket.
Solution
Check the power connection and confirm
that the AC plug and the power supply plug
are properly connected to the printer socket.
‘Turn on the printer.
Unable to print . The communication cable is not properly
connected to the printer and PC host.
b. Communication interface setting error.
c. Print status error.
Reconnect the communication cable.
Refer to 6.2 "Printer Indicator Information”
of the manual, and confirm whether
the standby status indicator is always on.
Incomplete print content . The paper is not centered.
Adjust the paper position.
Setthe correct label size.
Incorrect positioning a. Label learning is not performed,
b. Seam label detection photocoupler is offset.
. Wrong mode selected.
Label learning is performed,
Open the cover to confirm whether the seam
Iabel detection component s offset.
For black label paper, move the seam label
detection component according to the black
label position s that the detection
photocoupler can detect the black label.
Label papericontinuous paper: The detection
photocoupler must be in the paper range.
Use the setting tool to open the printer
information and confirm whether the paper
typeis the same as the paper loaded
in the printer, which can be changed by using
the setting tool.
Poor print result
. Paper loading efror.
b. Print density/speed setting error.
. Print headirubber roller has dust
or adhesive accumulation.
d.The print head is damaged.
Reload the paper.
Readjust the print density/speed of pinter
by using the setting tool or the software.
Printing density can be coarsaly tuned with
the setting tool and finely tuned with the driver.
. Clean the prin headirubber roller.
(refer to 8.1 "Cleaning Print Head8.2 ™
Cleaning Sensor'.3 "Cleaning Printing
Rubber Roller” of the Manual.)
Use the setting tool o detect bad point
of head piece. I the print head is damaged,
please contact the customer service
department of your dealor or repairs
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