TROUBLESHOO TING GUIDE
17
ERROR CODE SOLUTION
Error 9: Robot blocked. Restart in new position.
Move the device to a level surface, then restart it.
Error 10: Robot inclined. Restart in level surface.
The device is off the ground. Move the device to a level surface, then restart it.
Error 11: Main wheel may be stuck. Please check.
The driving wheel is stuck. Check the primary wheel andremove any foreign
Error 12: Brush bar may be stuck. Please check.
The main brush is stuck. Check the main brush and remove any foreign objects.
Error 13: Side brush may be stuck. Please check.
The side brush is stuck. Check the side brush
and remove any foreign objects.
Error 14: Charge station not found.
If the device says that the charging base is not found or not plugged in, check
whether the charging base indicator light is on, or move the device back to the
charging base.
Error 15: Battery low
Place the product on the charging base.
Error 16: Remove from charge station for power off.
The product cannot shut down when device is on the charging base. Move the
product away from the charging base, and then press and hold the power
button for device shut down.
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