Ruby Fires Mystic Fire RF20

Questions and Answers

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george22Aug 11, 2025
What to do if the Ruby Fires Indoor Fireplace flame effect will not start?
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  Tracey FordAug 11, 2025
  If the flame effect on your Ruby Fires Indoor Fireplace doesn't start, check these potential causes: Ensure the mains plug is correctly plugged into the wall socket. Verify that switch A is in the ‘ON’ (I) position and that you've pressed switch B once for the flame effect. Also, check that the water tank is full and there is water in the sump. Finally, confirm that the low voltage connector is properly connected.
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sharrisAug 17, 2025
Why does my Ruby Fires Indoor Fireplace have an unpleasant smell?
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  James StaffordAug 17, 2025
  An unpleasant smell from your Ruby Fires Indoor Fireplace is likely due to dirty or stale water, or the use of unfiltered tap water. Clean the unit as described under maintenance, and only use tap water with a maximum hardness of 10 dH.
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Christopher AndersonAug 23, 2025
What to do if the Ruby Fires Mystic Fire RF20 flame effect is too low?
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  Stacey DavisAug 23, 2025
  If the flame effect on your Ruby Fires Indoor Fireplace is too low, first, increase the flame level by slowly turning control knob C to the left. If the water level in the sump is more than 40mm, remove the sump and empty it in the sink. Also, the metal disc at the base of the sump might be dirty; clean it with the soft brush supplied. See ‘Maintenance’ for a step-by-step procedure.
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andrew47Aug 30, 2025
What to do if the Ruby Fires Mystic Fire RF20 Indoor Fireplace flame effect has too much smoke?
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  Kara OlsonAug 30, 2025
  If the flame effect on your Ruby Fires Indoor Fireplace produces too much smoke, turn the flame effect control knob C to the right until it is at minimum. Then, slowly turn it to the left, about ¼ of a turn at a time. Allow the flame generator some time to adjust before increasing it further.
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Jessica RodriguezSep 4, 2025
Why are the main lamps not working on my Ruby Fires Indoor Fireplace?
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  Kelly ColemanSep 4, 2025
  If the main lamps aren't working and there are no flames or smoke on your Ruby Fires Indoor Fireplace, the tank may be empty. Follow the instructions under Maintenance, ‘Filling the water tank’. Also, check that the plug is correctly connected to the wall socket, switch ‘A’ is in the ‘ON’ ( I ) position, and press switch ‘B’ until you hear one beep for the flame effect.