17
WARRANTY
4. Warranty claims are to be deducted from Ruger invoices.
3. Field assistance is being furnished at factory expense.
2. Shipping charges in or out on replacement parts are being paid by
the factory.
1. Non-factory parts are being invoiced to the factory.
Prior factory approval is REQUIRED when:
2. Solicit factory approval before incurring any costs at all. In this case, the distributor or customer should
get all preliminary details possible and call the FACTORY SERVICE DEPARTMENT at (440) 248-
4700.
In this way, a preliminary diagnosis and factory commitment can be obtained on ceilings for travel,
labor, parts, and freight. Thus, the distributor knows where he stands with the factory and needed parts
can be sent off. If the factory authorizes the supply of parts under warranty by the distributor from his
own stock, they should be invoiced.
When factory compensation appears justified, the factory maintains sole final discretion to determine
if the malfunction is covered under the terms of the warranty. In this situation, the distributor or
customer has the choice of:
If the problem is the fault of the carrier (damage in transit), or the distributor (misapplication of the
product), costs of repairs should be billed to and honored by them directly.
In the event investigation of a service problem by the distributor discloses that correction should be
at the customer's expense because of misuse or neglect, the customer should be notified of this before
repair work begins and the distributor should bill the customer directly.
1. Proceeding with repairs and submission of invoices for factory payment or credit, relying on
the fairness of Ruger's service people to back up the customer, the distributor and the equipment
to the maximum responsible limit subject to the terms of the warranty itself, or.....
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