Russell Hobbs RHSM1001

14
PROBLEM SOLVING
PROBLEM
POSSIBLE PROBLEM
POSSIBLE SOLUTION
Reduced steam/no
steam is coming out
1. Water tank may not be
filled.
1. Make sure the water tank is filled. Refer to page
10 of
the instruction manual provided.
2. The unit may not be
plugged in properly/the
fuse or breaker may not
be working.
2. Verify the unit is plugged into an approved electrical
outlet and that the fuse or breaker is functioning properly.
Ensure you
have waited at least 30 seconds for the water
to heat up.
3. Power dial is not
turned to ‘on
’.
3. Ensure the power
dial is turned to the ‘ON’ position.
4. The steam mop is
stationery
4. The
steam will come out during movement of the
steam mop.
The
indicator
light is
not working
1. The unit may not be
plugged in properly/the
fuse
or breaker
may not
be working.
1. Verify the unit is plugged securely into an approved
electrical outlet and that the fuse or breaker is functioning
properly
. Ensure the power dial is switched to ‘ON’.
There is a peculiar
smell coming from the
unit
1. First time using
product.
1. If
this is the first time you are using the mop, continue
using the product. The smell may be due to new parts
being heated up for the first time
.
2. This is not the first
time the product has
been used.
2. Discontinue use if problem persists and contact
Customer
Services using the details on the next page.
There is a
‘clicking/bubbling/rat
tle’ noise coming from
the steam mop when
in use
1. This is
a normal occurrence due to the construction of
the product and its operational functionality.
There
is a puddle of
water/the
mop pad is
not picking up dirt
1. The mop pad is
saturated
and needs
changing.
1. Wash
the mop pad, following cleaning and care
instructions provided on page 13 of the manual.
Parts have
broken/need
replacing
1. Either the
mop pad,
carpet glider,
measuring
jug
or handle have
broken or been lost.
1. Call customer services or visit the website detailed at
the bottom of
the next page.
2. None of the above
have broken but another
part has.
2. Discontinue use and contact customer services using
the details on the bottom of
the next page.