Reduced steam/no
steam is coming out
• Check the water tank is filled
• Check the steam dial is turned on at the front
• Check the appliance is plugged in correctly
• Check the microfiber pad is clean
• Wash the microfiber pad in a washing machine or warm
soapy water and allow to dry naturally
• If first time use, new parts heating may cause a smell but
this will dissipate quickly
A puddle has
formed/the floor is
soaking wet
• The mop pad is saturated
• Wash the mop pad allow to dry naturally, or replace with a
new pad
• If still too much water, contact customer services
• Contact customer services
The mop pads aren’t
cleaning in the
washing machine
• Pads need replacing
• Visit your local retailer, or contact customer services to
purchase additional pads
If you are still experiencing difficulties with the appliance please
contact us BEFORE returning the appliance to the retailer it was
purchased from:
Website: https://mda.russellhobbs.com
Telephone: 0345 209 7461
Address: Product Care Customer Service, Green Bank Business Park, Hindley Green,
Wigan, WN2 4AY
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