saii iTrack Motion - Troubleshooting Common Issues; Pairing Problems; Device Not Connecting

Troubleshooting
ISSUE
CAUSE
SOLUTION
I’m asked to enter the PIN
when I try to pair the
device with my phone
You’re trying to pair the
device with the
smartphone via Bluetooth
settings on your phone
Pair the iTrack with your
smartphone using the
iTrackEasy app (press “+”
at the top right corner)
I can’t pair iTrack with my
phone
1. Bluetooth is off
2. iTrack is too far
from the phone
3. iTrack’s battery is
empty
1. Turn on the
Bluetooth
2. Place iTrack close
to your phone and
hold it like that unti
you here a beep.
3. Replace the
existing battery
with the new one
The battery lasts only for
a few days
iTrack’s control module is
faulty
Replace the battery
iTrack’s location doesn’t
appear on the map
GPS is turned off or the
iTrackEasy app cannot
access the GPS
Turn on the GPS and
make sure the iTrackEasy
app can access it
My phone’s battery drains
too fast
This is the rare issue that
occur only on some
phones, and it’s
connected with the power
consumption of the GPS
module
Activate the GPS only
when you actually need it
(i.e. when you’re looking
for your iTrack device)
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