If you have a problem with your
TV,
follow these steps before
you return your TV to the store.
1. Confirm that all the connections are correct
Review the connection instructions
in
your user's manual. Confirm that all cables are connected correctly and that the TV and all external devices are plugged in and operating
correctly.
2.
Confirm you have selected the correct video source
Turn the TV on. Then, press the Source button on the remote and cycle slowly through the listed sources
(TV,
HDMI, Component, etc.)
to
see
if
you can
get
a good picture.
3.
Reboot the
TV
and external device
Unplug the
TV
and external device, let them sit for
two
minutes, plug them back in, and then turn them on.
4.
Rerun Plug and Play
Press the Source button on remote
to
select
TV
mode and
go
to
Menu
-->
System
-->
Plug & Play
-->
Enter.
Make sure you select Home Use on the Usage Mode screen. Also, select the correct Antenna source
(Air,
Cable,
or
Auto). Auto is used for both Air and Cable.
If
you selected Cable
or
Auto, you must also select the correct cable system (STD, HRC,
or
IRC)
for
Digital Cable System and Analog Cable System. Most cable systems are STD.
5.
Run
Diagnostic Tests
Run
a Picture Test
or
Sound Test on the
TV.
See your user's manual
for
details. (Menu
-->
Support
-->
Self Diagnosis)
Run
Network Status Test. (Menu
-->
Network
-->
Network Status)
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1. Refer
to
TV's user manual.
2.
Refer
to
Troubleshooting Tips found on
TV
(Menu--> Support
-->
Self-Diagnosis
-->
Troubleshooting
).
3.
Visit Samsung.com
Visit us @ www.samsung.com/spstv and view the
'How-to
videos' and Troubleshooting Tips.
For Canada, visit http://www.samsung.com/spstvcanada
Run
"SPSTV Apps" on TV's Smart Hub feature (if available on your model).
4.
Upgrade
Download and install the latest TV firmware.
You
can download the latest firmware from Samsung.com/support. Also, you can download from your
TV
if
it
is connected
to
the
internet
(Menu-->
Support
-->
Software Upgrade
-->
By Online)
After the installation, you will have
to
reset your video and audio settings.
5.
Contact
Call us at 1-800-SAMSUNG (1-800-726-7864) for assistance.
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