Samsung HW-A650 - Page 51

06 TROUBLESHOOTING
Refer to the table below if this product does not function properly.
If the problem you are experiencing is not listed below or if the
instructions below do not help, turn off the product, disconnect the
power cord, and contact Samsung Electronics at 1-800-SAMSUNG
(1-800-726-7864}.
In case the power is not turned on
• Check whether the power cord of the Sound bar is correctly inserted
into the outlet.
In case the functions do not work properly
• After removing the power cord, insert it again.
• Try again after reset the product.
• If there is no signal, the Soundbar automatically turns off after a
certain period of time.Turn on the power.
In case the remote control does not work
• Operate the remote control noting the Soundbar closely.
• Replace the batteries with new ones.
lln case the Sound bar sound is not output
• The volume of the Soundbar is too low or muted. Adjust the volume.
• When any external device (STB, Bluetooth device, mobile device, etc.)
is connected, adjust the volume of the external device.
• For sound output of the TV, select Soundbar. (Samsung TV: Home
( (@ } ➔ Settings( @ } ➔ Sound ➔ Sound Output ➔ Select Sound bar)
• Remove the cable from the Sound bar and then reconnect it.
lln case the sound of the Subwoofer speaker is not output
• Check whether the LED on the rear of the Subwoofer lights in blue.
Reconnect it when the blue LED blinks or the red LED lights.
lln case the TV is not connected via HDMI TO TV (ARC)
• Check whether the HDMI cable is correctly connected to the ARC
terminal.
• Connection may not be possible due to the connected external device
(set-top box, game console, etc.}. Directly connect the Sound bar.
• HDMI-CEC may not be activated on the TV. Turn on the CEC on the
TV menu. (Samsung TV: Home ( (ru} ➔ Settings(@) ➔ General ➔
External Device Manager ➔ Anynet+ (HDMI-CEC} ON}
lln case Bluetooth connection is not possible
• When connecting a new device, switch to " BT PAIRING " for
connection. (Press the t PAIR button on the remote control or press
the cg] (Source) button on the body for at least 5 seconds.}
• Reconnect it after removing the Bluetooth speaker list on the device
to connect. (Samsung TV: Home ( (ru} ➔ Settings(@} ➔ Sound ➔
Sound Output ➔ Bluetooth Speaker List)
lln case Bluetooth sound breaking occurs
• Keep your device away from the Sound bar because it may cause radio
interference. e.g. microwave, wireless router, etc.
• Because the device to connect is far away from the Sound bar, sound
breaking may occur. Move the device near the Soundbar.
• If a part of your body is in contact with the Bluetooth transceiver or
the product is installed on metal furniture, sound breaking may occur.
Check the installation environment and conditions for use.
lln case the Sound bar is not turned on as soon as the TV is turned on
• When you turn off the Sound bar while watching TV, power
synchronization with the TV is disabled. First turn off the TV.
07 LICENSE
ti Dolby
AUDIO
Manufactured under license from Dolby Laboratories. Dolby,
Dolby Audio and the double-D symbol are trademarks of Dolby
Laboratories Licensing Corporation.
For DTS patents, see http://patents.dts.com. Manufactured under
license from DTS, Inc. (for companies headquartered in the U.S./
Japan/Taiwan} or under license from DTS Licensing Limited (for
all other companies). DTS, Digital Surround, Virtual:X, and the DTS
logo are registered trademarks or trademark? of DTS, Inc. in the
United States and other countries.
© 2020 DTS, Inc. ALL RIGHTS RESERVED.
HIOH OEflMITION MULTIMl;DlA INTERFACE
The terms HDMI and HDMI High-Definition Multimedia .
Interface, and the HDMI Logo are trademarks or registered
trademarks of HDMI Licensing LLC in the United States and
other countries.
0 Bluetooth ·
The Bluetooth® word mark and logos are registered
trademarks owned by the Bluetooth SIG, Inc. and any use of
such marks by Samsung Electronics Co., Ltd. is under license.
Other trademarks and trade names are those of their respective
owners.