Samsung HW-Q700D - Page 6

Soundbar works erratically.
• After removing the power cord, insert it again.
• Try again after initializing the product.
• If there is no signal, the Soundbar automatically turns
off after a certain period of time. Turn on the power.
Remote control does not work
• Point the remote directly at the soundbar.
• Replace the batteries with new ones.
The Soundbar indicator turns solid red.
• The microphone is turned off.
Turn on the microphone.
Sound is not output from the soundbar.
• The volume of the Soundbar is too low or muted.
Adjust the volume.
• When any external device (STB, Bluetooth device,
mobile device, etc.) is connected, adjust the volume of
the external device.
• For sound output of the TV, select Soundbar.
(Samsung TV: Home (
࣎đʪЇƊʪϩϩ˝ϑ ࣍ ࣎
All Settings (
࣎ƊͱЇʒƊͱЇʒĮЇϩΧЇϩƊʪʪʀϩ
Soundbar)
• Remove the cable from the Soundbar and then
reconnect it.
Sound is not output from the subwoofer or the surround
speakers.
• A˵ʪʀи˵ʪϩ˵ʪθϩ˵ʪøkUͱϩ˵ʪθʪɇθͱ˙ϩ˵ʪƊЇɵиͱͱ˙ʪθ
ɇʒƊЇθθͱЇʒƊΧʪɇʪθϑ˝˵ϩϑɵЇʪࢋŵʪʀͱʪʀϩϩ
и˵ʪϩ˵ʪɵЇʪøkUɵϑͱθϩ˵ʪθʪʒøkU˝˵ϩϑࢋ
If the TV is not connected via HDMI TO TV (eARC/ARC)
• A˵ʪʀи˵ʪϩ˵ʪθϩ˵ʪ²UđÃʀɇɵʪϑʀͱθθʪʀϩцʀͱʪʀϩʪʒ
to the ARC terminal.
• Connection may not be possible due to the connected
external device (set-top box, game console, etc.).
Directly connect the Soundbar.
• HDMI-CEC may not be activated on the TV. Turn on
the CEC on the TV menu. (Samsung TV: Home (
)
đʪЇƊʪϩϩ˝ϑ ࣍
࣎Ɗʪϩϩ˝ϑ ࣍ ࣎
AͱʪʀϩͱkуϩʪθɇUʪЭʀʪđɇɇ˝ʪθцʪϩ
(HDMI-CEC) ON)
Soundbar will not connect via Bluetooth.
• When connecting a new device, switch to “BT PAIRING”
for connection. (Press the
PAIR button on the remote
control or press the
(Mic On/Off) button on the
body for at least 5 seconds.)
• ŵʪʀͱʪʀϩϩɇ˙ϩʪθθʪͱЭ˝ϩ˵ʪ9Їʪϩͱͱϩ˵ϑΧʪɇʪθϑϩ
on the device to connect. (Samsung TV: Home (
࣎
đʪЇƊʪϩϩ˝ϑ ࣍
࣎Ɗʪϩϩ˝ϑ ࣍ ࣎ƊͱЇʒ
ƊͱЇʒĮЇϩΧЇϩ9Їʪϩͱͱϩ˵ƊΧʪɇʪθøϑϩ࣎
Sound drops out when connected via Bluetooth.
• Some devices can cause radio interference if they are
located too close to the Soundbar. e. g. microwaves,
wireless routers, etc.
• If your device that is connected via Bluetooth moves
too far away from the soundbar, it may cause the
sound to drop out. Move the device closer to the
soundbar.
• If a part of your body is in contact with the Bluetooth
transceiver or the product is installed on metal
˙ЇθϩЇθʪࡡϩ˵ʪϑͱЇʒɇцʒθͱΧͱЇϩࢋA˵ʪʀϩ˵ʪ
installation environment and conditions for use.
Soundbar will not connect to Wi-Fi.
• đɇʪϑЇθʪϩ˵ʪиθʪʪϑϑθͱЇϩʪθϑϩЇθʪʒͱɇʒϩ˵ʪ
reconnect the wireless router after rebooting.
• The soundbar will not connect if the wireless signal
ϑϩͱͱиʪɇࢋƟθцͱЭ˝ϩ˵ʪθͱЇϩʪθʀͱϑʪθϩͱϩ˵ʪ
soundbar, or eliminating any obstacles that are
between the soundbar and the router, if possible.
The soundbar does not turn on automatically with the TV.
• When you turn off the Soundbar while watching TV,
power synchronization with the TV is disabled. First
turn off the TV.
07 IMPORTANT NOTES
ABOUT SERVICE
• Figures and illustrations in this User Manual are
provided for reference only and may differ from actual
product appearance.
• An administration fee may be charged if either:
a. An engineer is called out to your home at your request
and there is no defect in the product.
b. You bring the unit to a repair center and there is no
defect in the product.
• You will be advised of the amount of the administration
˙ʪʪɵʪ˙ͱθʪɇциͱθϑʒͱʪͱθɇ˵ͱʪЭϑϩϑɇʒʪࢋ
• If you have a problem with this product, we strongly
recommend you read the appropriate section of this
manual, visit the Support page for your product at www.
samsung.com, or call Samsung Product Support (1-800-
ߨߣߧࣗߨߩߧߥ࣎ϩͱѣʒɇɇϑиʪθɵʪ˙ͱθʪцͱЇʀͱϩɇʀϩɇϑʪθЭʀʪ
center for a repair.