Samsung HW-Q800A - WIRELESS TROUBLESHOOTING AND VOICE ASSISTANT; Wireless Connectivity Issues; Alexa Functionality Problems

ENG - 6
The Soundbar will not connect via Bluetooth
• When connecting a new device, switch to “BT
PAIRING” for connection. (Press the PAIR button
on the remote control or press the (Mic On/Off)
button on the body for at least 5 seconds.)
• Reconnect it after removing the Bluetooth
speaker list on the device to connect. (Samsung
TV: Home ( ) → Settings ( ) → Sound → Sound
Output → Bluetooth Speaker List)
The sound drops out when connected via Bluetooth
• Some devices can cause radio interference if
they are located too close to the Soundbar. e. g.
microwaves, wireless routers, etc.
• If your device that is connected via Bluetooth
moves too far away from the soundbar, it may
cause the sound to drop out. Move the device
closer to the soundbar.
• If a part of your body is in contact with the
Bluetooth transceiver or the product is installed on
metal furniture, the sound may drop out. Check the
installation environment and conditions for use.
Unable to connect to Wi-Fi
• Make sure the wireless router is turned on and then
reconnect the wireless router after rebooting.
• The soundbar will not connect if the wireless signal
is too weak. Try moving the router closer to the
soundbar, or eliminating any obstacles that are
between the soundbar and the router, if possible.
In case Alexa does not respond
• When the microphone is turned off or its reception
is poor
• Press the (Mic On/Off) button at the top of
the Soundbar to enable the microphone.
• Voice recognition may be unavailable due to
ambient noise. Reduce the noise and try again.
• When the network is disconnected
• The network may be unavailable. Recongure
the network.
• When Alexa is not congured correctly
• Using the SmartThings app, recongure Alexa.
• Check the Alexa supported countries at the
Amazon website. The service is only available in
those countries.
NOTE
• For more information, see Alexa related content in
the Full Manual.
The Soundbar does not turn on automatically with
the TV
• When you turn off the Soundbar while watching TV,
power synchronization with the TV is disabled. First
turn off the TV.
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other countries.
• Use your phone, tablet or computer as a remote
control for Spotify. Go to spotify.com/connect to
learn how
• The Spotify Software is subject to third party
licenses found here: https://www.spotify.com/
connect/third-party-licenses.
To send inquiries and requests for questions regarding
open sources, contact Samsung Open Source (http://
opensource.samsung.com)
• Apple, AirPlay, iPhone, iPad, HomePod, and Apple
TV are trademarks of Apple Inc., registered in the
U.S. and other countries.
• Use of the Works with Apple badge means that an
accessory has been designed to work specically
with the technology identied in the badge and
has been certied by the developer to meet Apple
performance standards.