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Samsung HW-Q800C User Manual

Samsung HW-Q800C
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QUESTIONS
OR
COMMENTS
?
Country Samsung Service Center a Web Site Address
IN
THE
US
1-800-SAMSUNG (726-7864) www.samsung.com/us/support
Samsung Electronics America, Inc.
85 Challenger
Road
Ridgefield Park,
NJ
07660
© 2023 Samsung Elec
tron
ics
Co
.,
Ltd.
All
ri
ght
s reserved.
SAFETY
INFORMATION
The
following
also applies
to
the
Subwoofer (PS-WC96B)
and Surround Speaker (PS-RC96B: HW-Q930C only).
SAFETY
WARNINGS
TO
REDUCE
THE
RISK
OF
ELECTRIC
SHOCK,
DO
NOT
REMOVE
THE
COVER
(OR
BACK).
NO
USER-SERVICEABLE
PARTS
ARE
INSIDE.
REFER
SERVICING
TO
QUALIFIED
SERVICE
PERSONNEL.
Refer
to
the
table
below
for
an explanation
of
symbols
which may
be
on
your Samsung product.
Lh
[Q]
This symbol indicates
that
high voltage is
present inside.
It
is dangerous
to
make any
kind
of
contact
with
any
internal
part
of
this
product.
This symbol indicates
that
this
product has
included
important
literature
concerning
operation and maintenance.
Class
II
product:
This symbol indicates
that
a
safety connection
to
electrical earth (ground)
is
not
required.
If
this
symbol is
not
present
on
a product
with
a power cord,
the
product
MUST
have
a reliable connection
to
protective earth
(ground).
AC
voltage:
Rated voltage marked
with
this
symbol is
AC
voltage.
--
DC
voltage:
Rated voltage marked
with
this
---
symbol is
DC
voltage.
~
Caution. Consult Instructions
for
use:
This
symbol instructs
the
user
to
consult
the
user
manual
for
further
safety related information.
WARNING
To
reduce
the
risk
of
fire
or
electric shock, do
not
expose
this
appliance
to
rain or moisture.
To
prevent injury,
this
apparatus
must
be securely
attached
to
the
floor/wall
in accordance
with
the
installation instructions.
This product contains chemicals known
to
the
State
of
California
to
cause cancer and
birth
defects
or
other
reproductive harm.
CAUTION
Do
not
expose
this
apparatus
to
dripping or splashing.
Do
not
put
objects
filled
with
liquids, such
as
vases, on
the
apparatus.
To
turn
this
apparatus
off
completely, you
must
pull
the
power plug
out
of
the
wall
socket. Consequently,
the
power plug
must
be easily and readily accessible
at
all
times.

Table of Contents

Other manuals for Samsung HW-Q800C

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Samsung HW-Q800C Specifications

General IconGeneral
RMS rated power200 W
Audio output channels5.1.2 channels
Audio Return Channel (ARC)Yes
AUX in-
HDMI in1
Bluetooth version4.2
Connectivity technologyWired & Wireless
Number of speakers11
Soundbar speaker RMS power360 W
Power consumption (typical)39 W
Subwoofer typeActive subwoofer
Subwoofer connectivityWireless
Woofer diameter (subwoofer)15.87 \
Package typeBox
Package depth272 mm
Package width1182 mm
Package height576 mm
Package weight18000 g
Product colorBlack
Audio formats supportedAAC, AIFF, ALAC, FLAC, MP3, OGG, WAV, WMA
Audio systemDolby atmos, Dolby TrueHD, Dolby digital plus, Dolby MAT
CompatibilityMP3, WMA, AAC, OGG, FLAC, WAV, ALAC, AIFF
Wireless technologyWi-Fi, Bluetooth, Apple Airplay
Brand-specific featuresq symphony, farfield voice expansion for TV
Weight and Dimensions IconWeight and Dimensions
Depth120 mm
Width1110.7 mm
Height60.4 mm
Subwoofer depth403 mm
Subwoofer width210 mm
Subwoofer weight9800 g

Summary

SAFETY INFORMATION

SAFETY WARNINGS

General safety precautions to reduce risk of shock and exposure.

CAUTION SYMBOLS

Explanation of symbols indicating hazards and precautions.

WARNINGS AND PRECAUTIONS

Warnings about fire, electric shock, and chemical exposure.

FCC COMPLIANCE AND SAFETY NOTICES

FCC Statements and Cautions

Compliance with FCC rules, cautions, and radiation exposure.

California Proposition 65 Warning

Warning regarding cancer and reproductive harm.

IMPORTANT SAFETY INSTRUCTIONS

General Operating Safety Guidelines

Key safety guidelines for operating the unit.

01 CHECKING THE COMPONENTS

Included Components List

Lists all included items like Soundbar, remote, cables, etc.

02 PRODUCT OVERVIEW

Top Panel Controls and Display

Description of buttons and display on the top panel.

Bottom Panel Ports Identification

Description of ports on the bottom panel.

03 USING THE SOUNDBAR REMOTE CONTROL

Remote Control Functions and Buttons

Explains functions of each button on the remote.

Advanced Sound Features Overview

Description of AVA, hidden buttons, and sound effect outputs.

Adjusting Volume with TV Remote

How to control volume using TV remote.

04 CONNECTING THE SOUNDBAR

Connecting Power and Units

Steps to connect power cables for all components.

Recommended Speaker Layout and Modes

Diagram for optimal speaker placement and surround modes.

05 USING A WIRED CONNECTION

HDMI and Optical Cable Connections

Steps for HDMI and optical cable connectivity.

05 USING A WIRELESS CONNECTION

Bluetooth and Wi-Fi Setup Guide

Guide to Bluetooth pairing and Wi-Fi setup.

06 TROUBLESHOOTING

Power and Operation Issues

Steps to resolve power and erratic behavior issues.

Remote and Indicator Troubleshooting

Steps for remote control and solid red indicator issues.

Audio Output Troubleshooting

Troubleshooting for no sound from soundbar or speakers.

07 LICENSE

Audio Technology Licenses and Trademarks

Licensing information for Dolby, DTS, HDMI, etc.

08 IMPORTANT NOTES ABOUT SERVICE

Service Information and Procedures

Details on service procedures, fees, and contacts.

09 SPECIFICATIONS AND GUIDE

Model Specifications and Dimensions

Technical specs for HW-Q930C, HW-Q800C, Subwoofer, and Speakers.

LIMITED WARRANTY TO ORIGINAL PURCHASER

Warranty Terms and Coverage Details

Details of the limited warranty period and what it covers.

Warranty Exclusions and Limitations

Specific items and conditions not covered by the warranty.

Obtaining Warranty Service Information

Procedures and contacts for claiming warranty service.

FULL MANUAL

Welcome, Registration, and Manual Usage

Introduction to the manual and product registration.

01 CHECKING THE COMPONENTS

Soundbar Main Unit and Remote

Image and description of the soundbar main unit and remote control.

Speakers, Cables, and Mounting Accessories

Images and descriptions of subwoofer, speakers, cables, and mounting parts.

Rubber Feet for Stability

Image and description of rubber feet for stability.

02 PRODUCT OVERVIEW

Top Panel Controls and Display Details

Detailed description of top panel controls and display.

Model-Specific Top Panel Controls

Specific controls for HW-Q930C/Q800C and HW-Q700C models.

Bottom Panel of the Soundbar

Connection Ports Identification

Description of POWER, SERVICE, DIGITAL AUDIO IN, HDMI, HDMI TO TV ports.

03 USING THE SOUNDBAR REMOTE CONTROL

Inserting Remote Control Batteries

How to insert batteries into the remote control.

Remote Control Button Functions Explained

Detailed explanation of each button's function.

Sound Mode and Channel Level Settings

How to select sound modes and adjust channel levels.

Sound Control Functions

Audio Function Settings

Setting SpaceFit Sound, AVA, Voice Enhance, Night Mode, Sync.

Bass, Treble, and Volume Adjustments

Adjusting woofer, tone control, and volume.

Navigation, Info, and Playback Controls

Using navigation buttons and info display.

Active Voice Amplifier (AVA)

AVA Functionality and Limitations

How AVA works and its restrictions.

Using the Hidden Buttons

Hidden Button Functions Mapping

Mapping of hidden buttons to specific functions.

Output Specifications for Sound Effect Modes

HW-Q930C Sound Output Details

Channel output details for HW-Q930C model.

Output Specifications for Sound Effect Modes

HW-Q800C Sound Output Details

Channel output details for HW-Q800C model.

HW-Q700C Sound Output Details

Channel output details for HW-Q700C model.

Surround Speaker Mode Note

Note on surround speaker output in Standard mode.

Adjusting Soundbar Volume with TV Remote Control

Enabling TV Remote Volume Control

Steps to set up TV remote control for volume adjustments.

Supported TV Brands for Remote Control

List of TV brands compatible with this feature.

04 CONNECTING THE SOUNDBAR

Connecting Power and Units

Steps to connect power cables for all components.

Recommended Speaker Layout

Diagram for optimal speaker placement.

Surround Speaker Mode Settings

Explanation of surround speaker modes.

Surround Speaker Mode (HW-Q930C only)

Speaker Positioning for Surround Sound

Diagrams for rear and front speaker positioning.

Surround Mode Notes and Availability

Notes on mode availability and default settings.

Manually Connecting Subwoofer or Surround Speakers

Manual Connection Procedure Steps

Step-by-step guide for manual connection of speakers.

ID SET Functionality Explained

Explanation of the ID SET function for speaker pairing.

LINK LED Indicator Status Guide

Meaning of the LINK LED light for connection status.

LED Indicator Lights on Rear of Speakers

LED Status and Descriptions

Explanation of LED lights on subwoofer and surround speakers.

Troubleshooting with LED Indicators

Notes on LED indicators for troubleshooting.

Interference and Wireless Cautions

Warnings about interference and wireless signal.

05 CONNECTING TO A TV

Connecting TV via HDMI ARC/eARC

Steps for connecting TV using HDMI ARC/eARC.

ARC/eARC Settings and Audio Formats

Explanation of TV settings and audio format recommendations.

Connecting using an Optical Cable

Optical Cable Connection Procedure

Step-by-step guide for connecting via optical cable.

Pre-connection Checklist for Optical Cable

Preparations before connecting via optical cable.

Connecting via Bluetooth

Initial Bluetooth Connection Steps

Steps for initial Bluetooth pairing with TV.

Connecting TV to Soundbar via Bluetooth

Establishing connection and checking status.

Disconnecting Bluetooth Connection

How to disconnect the Bluetooth connection.

Bluetooth Connection Modes

BT READY vs. BT PAIRING Explained

Explanation of the difference between BT READY and BT PAIRING.

Notes on Bluetooth Connection

Bluetooth Connection Best Practices

Tips for optimal Bluetooth performance and troubleshooting.

Interference and Connection Issues

Factors affecting Bluetooth performance and connection.

Connecting via Wi-Fi (Wireless Network)

Wi-Fi Connection Checklist

Requirements for a successful Wi-Fi connection.

Wi-Fi Connection Procedure

Steps to connect the Soundbar to a Wi-Fi network.

Wi-Fi and Bluetooth Port Deactivation

Methods to turn off Wi-Fi and Bluetooth functions.

Using the Q-Symphony Function

Q-Symphony Functionality Overview

How Q-Symphony enables simultaneous sound output.

Q-Symphony Connection Methods

How to connect for Q-Symphony using HDMI, Optical, or Wi-Fi.

Q-Symphony Notes and Requirements

Important notes and requirements for Q-Symphony.

Using the SpaceFit Sound

SpaceFit Sound via Soundbar Remote

Enabling SpaceFit Sound using the Soundbar's remote control.

SpaceFit Sound via TV Settings

Enabling SpaceFit Sound through Samsung TV's Adaptive Sound+ settings.

SpaceFit Sound Notes and Compatibility

Notes on SpaceFit Sound compatibility and operation.

06 CONNECTING AN EXTERNAL DEVICE

Connecting via HDMI Cable

Steps to connect external devices using an HDMI cable.

Dolby Atmos/DTS:X Configuration Notes

Settings for high-quality audio formats.

Supported UHD Signal Specifications

Technical details on supported video signals.

Connecting using an Optical Cable

Optical Cable Connection Procedure

Step-by-step guide for connecting via optical cable.

07 CONNECTING A MOBILE DEVICE

Connecting Mobile Device via Bluetooth

Steps for Bluetooth pairing with mobile devices.

Mobile Device Connection Troubleshooting

Troubleshooting steps for mobile device connection failures.

Notes on Bluetooth Connection

Bluetooth Connection Best Practices

Tips for optimal Bluetooth performance and troubleshooting.

Disconnecting Bluetooth Devices

How to disconnect Bluetooth devices from the Soundbar.

Connecting via Wi-Fi (Wireless Network)

Initial Connection via SmartThings App

Steps to connect Soundbar to Wi-Fi using the SmartThings app.

Using the Tap Sound

Tap Sound Functionality and Setup

How to use and enable the Tap Sound feature.

Tap Sound Notes and Interference

Notes on Tap Sound operation and interference.

08 CONNECTING VIA APPLE AIRPLAY 2

AirPlay 2 Functionality and Setup

How to use AirPlay 2 and its setup requirements.

09 INSTALLING THE WALL MOUNT

Wall Mount Installation Precautions

Important steps before mounting the Soundbar on a wall.

Wall Mount Components and Installation Steps

List of parts and step-by-step guide for wall mounting.

Installing Surround Speakers on a Wall

Surround Speaker Wall Mounting Notes

Specific requirements for mounting surround speakers.

10 INSTALLING THE SOUNDBAR IN FRONT OF TV

Attaching Rubber Feet

Steps to attach rubber feet to the Soundbar.

Placing Soundbar on TV Stand

Instructions for placing the Soundbar on a TV stand.

11 SOFTWARE UPDATE

Auto Software Update Function

How automatic software updates function.

Updating Firmware via USB Drive

Steps for updating firmware using a USB drive.

Initialization

Soundbar Initialization Procedure

Steps to reset the Soundbar to factory settings.

12 TROUBLESHOOTING

Power, Operation, and Remote Issues

Troubleshooting for power, erratic behavior, and remote problems.

Audio Output and Speaker Issues

Troubleshooting no sound from soundbar or speakers.

Troubleshooting Sound Issues

Sound Quality and Interference Problems

Troubleshooting jitter, delays, noise, and interference.

Connectivity Troubleshooting

Troubleshooting Bluetooth, Wi-Fi, and TV connection issues.

Specific Feature Troubleshooting

Troubleshooting AVA, AirPlay2, and TV sync issues.

01 USING THE REMOTE CONTROL

Remote Control Button Functions

Description of each button on the remote control.

Sound Mode and Tone Control Settings

How to select sound modes and adjust tone.

Sound Control and Volume Adjustments

Setting audio functions and volume.

02 INSTALLING THE SOUNDBAR

Wall Mount Installation Precautions

Important steps before wall mounting.

Installing Soundbar on TV Stand

Placing the Soundbar on a TV stand.

Installing the Wall Mount

Wall Mount Components and Installation Steps

List of parts and step-by-step guide for wall mounting.

Surround Speaker Wall Mounting Notes

Specific requirements for mounting surround speakers.

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